TOC Analyst I

Position Accountabilities

• Monitor (SolarWinds) dashboards and validate alerts.
• Follow runbooks for initial troubleshooting.
• Create accurate incident tickets.
• Support Tier 2 escalations.

Position Qualifications

• Education & Experience:
• 1–2+ years IT support or operations
• Familiarity with SolarWinds
• Familiarity with IT Ticketing Systems (Ivanti, ServiceNow, etc.)
• Preferred:
• ITIL Foundation
• Network+
• Knowledge & Skills:
• Detail-oriented
• Eager to learn
• Reliable
• Working Conditions:
• 24/7 shift rotation
• Hybrid
• Other:
• Occasional travel may be required
• Rotating after hours on-call support required

Pay

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc.

Benefits

This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.

General Information

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.