Tier Three Technical Support

Job Duties

Provide detailed technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.

Provide system and network support to include advanced troubleshooting that requires remote access or specialized diagnostic tools and system anomaly resolution.

Other duties will include Tier 3 level support covering Advanced Troubleshooting of Hardware and Software Problems.

Administrator / Service Account Management.

Software / Firmware Updates and Patching.

Troubleshoot Existing Dataflows with External Teams.

Aid in New Dataflows for Emerging Data / Capability Requirements.

Perform system configuration management.

Rectify or substantiate system deviations.

Qualifications

• Bachelor's degree in Information Technology/Computer Science or equivalent technical field or a Management/Leadership Degree and fourteen (14) years of overall experience.
• Five or more years of direct experience in IT or information assurance or equivalent relevant disciplines including industry (development Contractor) or DoW background.
• Additional years’ experience accepted in lieu of a degree.
• IATII Level Certification in line with DoD 8570.
• Relevant computing environment certification (Linux+, Microsoft Windows Certified Administrator, Red Hat Certified Administration).
• Experience working with Windows OS and Linux.
• Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
• TS/SCI Security Clearance is required to begin employment and to maintain employment on the contract.
• Must be able to obtain a TS/SCI with a Counterintelligence (CI) polygraph within 6 months of hire.
• Candidate must be a US citizen.
• Dual citizenship is a disqualifier for this position.

Required Skills

• Over 5 years' in-depth experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background.
• Ability to read, understand, analyze, and modify network and electronic diagrams and troubleshoot major system errors.
• Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application (e.g., JIRA Service Management, I-Help).
• Strong background in Microsoft Office tools.
• Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
• In-depth experience with the following:
• Linux, specifically RedHat variety.
• Security (SELinux).
• Security (ACL).
• Security (PAM).
• Coding (BASH).
• Coding (Puppet).
• YAML.
• Network (TCP/IP).
• Network (DHCP Server, Linux).
• Network (DNS Server, Linux & Windows).
• Provisioning (PXE / Anaconda).
• Active Directory.
• Niagara Files.
• Public Key Infrastructure.

Desired Skills

• Familiarity with the systems being supported by this help desk.
• Knowledgeable with communication security and signals intelligence designs and operations.
• Knowledgeable with Quality Assurance (QA) policies and procedures for DoD systems.
• Knowledgeable with satellite communications (SATCOM) and radio frequency (RF) systems.
• Experience with tactical and national intelligence collection systems.
• Prior military IT or networking experience is a plus.