Technical Customer Support Engineer Tier 3
Description
At UVeye, we’re on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world’s first fully automated suite of AI-powered vehicle inspection systems, combining computer vision, machine learning, and generative AI.
With over $380M in funding and strategic partnerships with Toyota, Amazon, General Motors, JLR, Volvo, and Hertz, our technology is deployed across manufacturing plants, dealerships, wholesale auctions, fleets, and seaports worldwide. Named one of Fast Company’s Most Innovative Companies of 2026, our 300+ global employees are solutions-oriented, accountable, and driven by one shared goal: making roads safer for everyone.
Requirements
- 3+ years of experience in advanced Technical Support (Tier 3), Systems Engineering, DevOps, or Site Reliability Engineering (SRE), ideally within a SaaS, IoT, or hardware/software integrated environment.
- Deep, hands-on proficiency with Linux environments and advanced command-line troubleshooting.
- Extensive experience managing, deploying, and troubleshooting applications using Docker and Kubernetes.
- Strong understanding of advanced networking concepts (TCP/IP, HTTP, DNS, DHCP, routing, firewalls, and load balancers).
- Proficiency in scripting languages (Bash, Python) for system automation and log analysis.
- Operational understanding/experience with major cloud platforms (AWS, Azure, or GCP).
- High comfort level operating within ticketing and CRM systems like Jira Service Management, Github and Salesforce.
- Strong analytical problem-solving skills, ability to remain calm under pressure, and a team-oriented, customer-first mindset.
Ideally, we’re looking for:
- Experience with deployment and Infrastructure as Code (IaC) tools such as Jenkins and Helm.
- Background in machine vision, or AI-driven SaaS platforms.
- Experience in a startup environment.
- Experience supporting multi-functional Revenue organizations
- Background working within SaaS, Automotive Technology, or Enterprise Hardware + Software environments
- Familiarity with CRM and enablement platforms (Salesforce, LMS, knowledge systems)
- Able to translate technical product capabilities into business and operational outcomes
- A builder mindset with comfort operating in high-growth environments
Benefits we offer:
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $90,000 – $110,000.
Why UVeye:
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.