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Jobs · Information Technology · New Jersey

Technical Customer Support Engineer, Tier 2

UVeye · Teaneck, NJ · 2 mo ago
HybridInformation Technology$36–$43/hrFull-time

About the role

We are seeking a Technical Customer Support Engineer Tier II to join our US team in Teaneck, NJ. This role is a hybrid, working Wednesday – Sunday. Ideally, you will be in-office on Wed-Fri and remote on Sat-Sun with flexibility.

Responsibilities

  • Assist in the installation, configuration, and calibration of UVeye products for clients
  • Provide on-site technical support during product installations to ensure proper setup and operation
  • Troubleshoot and resolve customer technical issues related to machine performance and software
  • Maintain and update systems to ensure continuous product functionality
  • Prepare detailed documentation and reports on installation and calibration activities
  • Act as a technical point of contact for clients during installation, calibration, and troubleshooting
  • Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
  • Ensure effective incident management by tracking and resolving technical issues promptly

Requirements

  • 3+ years of experience in Tier II support, systems administration, or QA engineering
  • Bachelor’s degree in Computer Science or a related field
  • Proficiency with Linux, Docker, and Kubernetes
  • Strong troubleshooting skills across hardware and software domains
  • Hands-on experience with hardware setup, installation, and calibration
  • Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
  • Team-oriented with a customer-first mindset
  • Experience with cloud platforms like AWS, Azure, or GCP
  • Familiarity with networking equipment (switches, routers, firewalls, load balancers)
  • Comfortable using tools like Zendesk, JIRA, and Confluence
  • Able to work independently and manage multiple priorities under pressure

Benefits

  • Competitive Medical, Dental, Vision
  • Company 401k Match
  • 20 PTO days, Company paid holidays
  • Career growth as we scale across the US

Pay

The hourly rate for this position is $36 – $43.

Schedule

This role is Wednesday – Sunday. Ideally Wed-Fri in-office in Teaneck, NJ and Sat-Sun remote with flexibility.

Benefits we offer

  • Competitive Medical, Dental, Vision
  • Company 401k Match
  • 20 PTO days, Company paid holidays
  • Career growth as we scale across the US

Why UVeye

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs.

Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.

Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.

Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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