Tier Two Technical Support

About the role

The C5ISR-QRC branch focuses on researching and developing technologies that enhance situational awareness through precise and timely information acquisition. This role supports the U.S. Army Combat Capabilities Development Command (CCDEVCOM).

Responsibilities

• Provide real-time technical support to C5ISR TSIG Programs including Picketline, TSPRING, and SCAMP.
• Support system and network operations, including advanced troubleshooting and system anomaly resolution.
• Engage with external dataflow partners to resolve issues and validate troubleshooting.
• Perform network and application-level troubleshooting, especially when RF is unavailable or interrupted.
• Coordinate with Field Support Representatives (FSRs) for touch labor and track hardware problems.
• Respond to cyber security alerts and initiate response plans.
• Track and report system alerts and their responses.

Requirements

• Bachelor’s Degree in Information Technology/Computer Science or equivalent technical experience.
• At least 9 years of overall experience, 3-5 years of direct experience in IT and information assurance.
• IATII Level Certification in line with DoD 8570.
• Relevant computing environment certifications (Linux+, Microsoft Windows Certified Administrator, Red Hat Certified Administration).
• Experience with virtualization and containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
• A TS/SCI Security Clearance is required.
• Ability to obtain a Counterintelligence (CI) polygraph within 6 months of hire.
• Dual citizenship is not allowed for this position.

Qualifications

• Minimum 3 to 5 years of experience in information technology and information assurance, or equivalent relevant disciplines.
• Ability to read and understand network and electronic diagrams and troubleshoot system errors.
• Experience creating, working, resolving, elevating, and closing out work tickets in an ITSM application.
• Strong background in Microsoft Office tools.
• Excellent communication and partnership skills with stakeholders at all levels.
• Familiarity with the systems being supported by this help desk.
• Prior military IT or networking experience is a plus.

Skills

• Linux, specifically RedHat variety.
• Security (SELinux).
• Security (ACL).
• Security (PAM).
• Coding (BASH).
• Coding (Puppet).
• YAML.
• Network (TCP/IP).
• Network (DHCP Server, Linux).
• Network (DNS Server, Linux & Windows).
• Provisioning (PXE / Anaconda).
• Active Directory.
• Niagara Files.
• Public Key Infrastructure.

Benefits

No additional benefits are mentioned in the job posting.

Pay

The target salary range for this position is $120,001 - $160,000, based on experience and other factors.

Schedule

This is a full-time, on-site position with a schedule of Monday - Friday, potentially with shift changes for off-hours and weekends. The position may also be converted to 12-hour days with a shortened work week.