Tier One Technical Support

Job Duties

• Provide real-time technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
• Provide base-level network support to include restoration of system access and minor system anomaly resolution.
• Other duties will include Tier 1 level support covering User Account Management.
• Monitor System Status.
• Report on System Outages.
• Log outage statistics.
• Limited System/Service Restarts.
• Escalate Tickets to Higher Tiers.

Qualifications

• Bachelor’s in Information Technology/Computer Science or equivalent technical degree and five (5) years or more experience; four (4) years of directly related experience can be accepted in lieu of degree.
• IATII Level Certification in line with DoD 8570.
• Relevant computing environment certification (Linux+, MCSA, Red Hat Certified Administration).
• Experience working with Windows OS and Linux.
• Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
• TS/SCI security clearance required. Must be able to obtain a TS/SCI with Counterintelligence (CI) polygraph within 6 months of hire.
• Candidate must be a US Citizen. Dual Citizenship is a disqualifier for this position.

Required Skills

• Minimum 1 to 3 years' experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background.
• Ability to read and understand network and electronic diagrams and troubleshoot system errors.
• Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application (e.g., JIRA Service Management, I-Help).
• Strong background in Microsoft Office tools.
• Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
• Knowledgeable of the following:
  • Coding (BASH).
  • Coding (Puppet).
  • YAML.
  • Network (TCP/IP).
  • Network (DHCP Server, Linux).
  • Network (DNS Server, Linux & Windows).
  • Provisioning (PXE / Anaconda).
  • Active Directory.
  • Niagara Files.
  • Public Key Infrastructure.

Desired Skills

• Familiarity with the systems being supported by this help desk.
• Familiarity with communication security and signals intelligence designs and operations.
• Familiarity with network operations and repair.
• Familiarity with Quality Assurance (QA) policies and procedures for DoD systems.
• Familiarity with satellite communications (SATCOM) and radio frequency (RF) systems.
• Prior military IT or networking experience is a plus.

Pay

Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.