Ticketing Manager

Key Responsibilities

• Oversee the end-to-end ticketing process for all events, ensuring accuracy, efficiency, and timeliness
• Support event programming for ticket builds, including assigned tasks, proactive training, and ensuring quality control
• Create and maintain venue maps and configurations, and coordinate the building of ancillary events such as VIP packages, Platinum, etc.
• Manage ticket inventory, including dynamic pricing changes, and the strategic placement/adjustment of ticket holds
• Act as a liaison between promoters and external ticketing platforms (Ticketmaster Host, TM1, Archtics, AXS) to ensure clear communication and execution
• Oversee box office operations on event days, including ticket sales & willcall, in compliance with ticketing policies
• Support event days by verifying seating configurations, addressing ticketing issues, and ensuring a positive guest experience
• Produce accurate and timely settlement, attendance, financial, and post-show reports
• Resolve ticketing and customer service issues as they arise
• Act as a liaison for group sales for selected shows (Disney On Ice, ect…)
• Manage financial reconciliation for daily, monthly, and event reporting in coordination with Finance
• Track attendance, sales, and revenue across all ticketed events
• Aid in settlements and provide reports to promoters and internal staff
• Hire, train, schedule, and supervise part-time ticketing staff
• Work closely with Events, Marketing, and Operations teams to support event logistics, premium seating, special promotions, data analytics, and venue initiatives
• Aid in website and Box TV screens to make sure to have accurate information for shows to be displayed
• Support leadership on special projects and other duties as assigned

Qualifications

• 1+ years of progressively responsible box office/ticketing experience in entertainment, or live events; strongly preferred
• Proficiency with Ticketmaster products (Archtics, Host, TM1, Mobile/Entry) strongly preferred
• Strong leadership skills with experience hiring, training, and managing staff
• Demonstrated financial acumen, including reconciliations and settlements
• High proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Excellent verbal and written communication skills, with the ability to present ideas clearly and resolve conflicts effectively
• Strong organizational, time management, and problem-solving skills along with the ability to handle multiple projects in a fast-paced environment
• Proven ability to work both independently and collaboratively across departments and with external partners
• Flexibility to work evenings, weekends, holidays, and extended event hours as required

Physical Demands

• Regularly required to move around the facility, to stand for long hours during events, and talk and hear
• May require work inside or outside of the building, as needed by events
• Daily lifting up to 25 lbs. Occasional lifting up to 50 lbs.
• Constant standing, walking, stooping
• Constant reaching and handling products
• Ability to work extended hours productively
• Fast-paced, very physical environment
• Working in both indoor and outdoor settings
• Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed