Manager, Ticket Operations
Tennessee Titans · Nashville Metropolitan Area · 1 wk ago
ManagementFull-time
About the role
The Tennessee Titans are seeking an experienced Ticket Operations Manager to lead box office operations at Nissan Stadium.
Responsibilities
- Sit at the intersection of technology, fan experience, and revenue strategy, overseeing event setup, STM and account management, reporting, and game day execution while managing a team, owning vendor relationships, and partnering with departments across the organization.
- Lead, develop, and hold accountable a Ticket Operations team focused on execution and customer service.
- Oversee event setup and programming on SeatGeek ticketing system for Tennessee Titans related events.
- Serve as the primary point of contact with SeatGeek, Fortress, and related vendors while maintaining first-class standards in every partnership.
- Manage STM and ticket holder invoicing and ticket management rules, and access controls.
- Collaborate with Membership Services and Sales teams on renewal campaigns and sales initiatives, communicating proactively to help teammates succeed.
- Serve as the main ticket contact for partnership and football departments.
- Assist with execution of season ticket member outreach events.
- Partner with the Strategy and Analytics team to ensure accurate reporting, campaign data integrity, and actionable insights.
- Manage multiple concurrent projects in a fast-paced environment.
Requirements
- Bachelor’s degree in business administration, accounting or equivalent
- Minimum of five (5) years of Ticket Office experience in professional or major collegiate sports
- Minimum of three (3) years of experience managing a ticket office or in a leadership role
- Minimum of two (2) years of SeatGeek Unify experience
Qualifications
- Demonstrated ability to lead teams with accountability, clarity, and genuine investment in others’ growth
- Prioritized track record working cross-functionally – across sales, analytics, partnerships or operations
- Proficiency in Microsoft Office (Word, Excel, Outlook); comfort working with data and reporting tools