Manager, Ticket Operations

Principal Duties And Responsibilities

• Manage, set-up, and coordinate ticket operations, distribution and reconciliation for all ticketed events.
• Design and build computerized house maps, price tables, seating configurations, and ticket faces for all ticketed events based upon the requirements of the promoter/client.
• Participate in the hiring, supervising, training, evaluating and terminating of ticket office support staff (e.g., ticket sellers) and event staff (e.g., ushers, ticket-takers, door guards, etc.).
• Assign and monitor day-to-day activities.
• Implement customer service programs and ensure appropriate staff training.
• Cookordination the scheduling and work hours of the ticket office support staff, and event staff to meet the needs of the event schedule (both ticketed and non-ticketed) and the regular business hours of the Ticket Office.
• Maintain optimal security and control accountability of money at all sites.
• Cookordinate the pickup, documentation, reconciliation and deposit of all sales receipts on a daily basis from all three main campus ticket office locations in accordance with the auditor's recommendations.
• Maintain ticket inventory at all sites, controlling cash and ticket inventory to meet auditor's standards.
• Maintain accurate records and documents detailing ticketing transactions (i.e., cash, check, invoices, requisitions, settlement, internet, and payroll deductions) to meet recommended auditing standards.
• Aid with the implementation of ticket promotions.
• Work with promoters on seating configurations, keeping accurate seating configuration records and coordinating ticket operations with outside ticket vendors on shared events.
• Maintain compliance with regulatory requirements for ADA issues.
• Monitor the status of existing equipment and needs (printers, ticket scanners, etc.).
• Aid in evaluating and recommending equipment purchases.
• Respond to customer and staff ticketing concerns, requests, and/or complaints in a timely, courteous, and informed manner.
• Develop, recommend, and administer policies and procedures related to ticket operations.
• Ensure staff is trained in emergency procedures and preparedness.
• Coordinate the staffing, scheduling and training of Front of House management for all events (ticketed and non-ticketed) at Pease Auditorium, Alexander Recital Hall and the Student Center.
• Serve as a ticketing liaison on committees related to EMU main campus events and/or projects as assigned.
• Perform related duties as required.

Minimum Qualifications

• Knowledge and skills in organization, analysis, problem solving and planning, typically acquired through the completion of a Bachelor's degree, is necessary.
• Demonstrated ability to coordinate multiple tasks and solve complex problems in fast-paced environment is necessary.
• Excellent interpersonal and written communications skills are necessary.
• Demonstrated ability to control cash and ticket inventory to meet auditor's standards is necessary.
• Functional computing ability (i.e., word processing, spreadsheet, and database management) is necessary.
• Ability and willingness to work weekends, nights, and swing shifts are necessary.

Preferred Qualifications

• Bachelor's or Master's degree in Arts Management/Administration or a related field is desirable.
• Previous experience with ticket sales and systems is desirable.
• Knowledge of institutional policies is desirable.
• Related supervisory experience is desirable.