Manager of Ticket Operations

Key Responsibilities

• Own day-to-day administration of the club's ticketing system (Ticketmaster, SeatGeek, or equivalent) — build events, configure pricing, manage holds, comps, and inventory.
• Process member, group, and single-game ticket orders accurately and on time.
• Serve as primary service contact for season-ticket member account questions, seat changes, account updates, and ticket forwarding/transfer support.
• Maintain seat manifests and reconcile inventory regularly to ensure clean reporting.
• Generate daily and weekly sales reports for the Director and the sales reps; partner with Data & Analytics on consistent data definitions and pacing reports.
• Cook up game-day box office operations, will-call, and ticket resolution at Morrison Stadium.
• Support the Ticket Sales Reps with order entry, contract generation, payment processing, and post-sale onboarding so reps can stay focused on selling.
• Manage premium/hospitality fulfillment operations on match days.
• Document ticket operations processes and train new staff and interns on systems.

Qualifications

• Bachelor's degree preferred.
• 2+ years of ticket operations experience in pro sports, college athletics, or live entertainment.
• Hands-on experience with Ticketmaster, SeatGeek, AXS, or comparable enterprise ticketing platforms.
• Strong attention to detail and ability to manage high transaction volume accurately.
• Customer service mindset.