Manager, Ticket Operations

About the Role

The Mississippi Mud Monsters are a professional baseball team in the Frontier League, playing at Trustmark Park in Pearl, Mississippi. Our business extends beyond the games on the field—Trustmark Park is a year-round entertainment venue hosting Mud Monsters baseball, The Southern Lights holiday festival, group outings, special events, and community experiences. We believe great ticketing is more than processing orders or scanning barcodes; it’s one of the engines that drives our business. This position blends operations and sales, requiring someone who can own the systems, inventory, and box office while also building relationships, selling tickets, and directly generating revenue.

Responsibilities

• Own the Ticketing System: Build, manage, and maintain ticketed events in TIXR, including Mud Monsters games, The Southern Lights, and other special events.
• Generate Revenue: Carry personal sales goals and actively sell season tickets, ticket plans, groups, and other ticket products. Prospect for new business, build relationships, and close sales while earning commission on your production.
• Support the Sales Team: Work closely with account executives and other sellers to process orders, manage inventory, build offers, solve ticketing issues, and streamline sales operations.
• Manage Inventory: Maintain accurate seating inventory, holds, ticket products, pricing, and availability across all events.
• Lead the Box Office: Oversee box office operations on game days and event days, including staffing, training, customer service, and problem-solving.
• Take Care of the Customer: Handle will-call, exchanges, reprints, account questions, premium service requests, and other ticketing needs with professionalism and urgency.
• Own the Numbers: Produce accurate reporting on ticket sales, revenue, attendance, and inventory. Help leadership and the sales team understand what’s selling, what’s not, and where opportunities exist.
• Build an Upsell Culture: Train and encourage box office and game-day staff to recognize opportunities to improve the fan experience while generating additional ticket revenue.
• Keep the Details Clean: Assist with payment follow-up, ticket fulfillment, reconciliation, donation requests, and other administrative tasks tied to the ticketing operation.

Requirements

• 2-3 years of experience in ticketing, box office operations, sports sales, or a closely related field.
• Experience working within a ticketing platform (TIXR experience is a plus but not required).
• A sales-driven mindset and comfort carrying an individual revenue goal.
• Demonstrated ability to prospect, build relationships, and close business.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-moving environment.
• Strong analytical skills and comfort working with ticket sales, revenue, and attendance data.
• Proficiency with Microsoft Office, particularly Excel.
• Excellent customer service and communication skills.
• Ability to solve problems calmly and professionally.
• Willingness to work nights, weekends, holidays, and other hours required by the sports and entertainment schedule.

What Success Looks Like

Success in this role means the ticketing operation is accurate, organized, and dependable. It means the sales team has the tools, inventory, and information it needs to succeed. It means fans receive great service from the moment they purchase a ticket through the moment they enter the ballpark. And it means you are producing revenue yourself—this is not an operations position with sales added on the side. Both parts of the job matter. We want someone who takes pride in running a great ticket operation and understands that, in our business, everyone has a role in driving revenue.

Benefits

• Competitive base salary plus commission on personal sales
• Health insurance
• 401(k) with company match
• Unlimited PTO with manager approval
• Mud Monsters apparel and team benefits
• The opportunity to play a major role in the growth of professional baseball and year-round entertainment at Trustmark Park