Ticket Sales Manager

About the role

We are seeking a highly motivated, organized, and results-driven Ticket Sales Manager to lead revenue efforts for Tampa Bay’s first women’s professional soccer team.

Responsibilities

• Lead and manage full-time ticket sales staff, including daily workflow, pacing, accountability, and performance expectations.
• Develop monthly sales standards, goals, and KPIs for team members in alignment with department revenue targets.
• Provide ongoing coaching, training, and professional development to help sales representatives improve performance and grow within the organization.
• Create and manage weekly staffing schedules to ensure proper coverage for sales outreach, office responsibilities, events, and game days.
• Support the Director of Revenue with special projects that drive revenue, improve processes, and create departmental efficiencies.
• Attend and work all home games, potential playoff matches, sales events, community events, and prospecting events as assigned.
• Develop and execute sales strategies to drive deposits, season tickets, partial plans, group sales, premium inventory, and special event revenue.
• Motivate the sales team to achieve and exceed individual and department revenue goals.
• Aid in developing and promoting ticket packages, VIP experiences, and premium offerings to increase customer engagement and revenue.
• Train sales representatives on sales techniques, product knowledge, CRM usage, customer service, and relationship-building best practices.
• Partner with marketing to support promotional campaigns that help drive ticket sales, attendance, and fan engagement.
• Monitor sales data, attendance trends, market activity, and team pacing to help forecast revenue and identify areas of opportunity.
• Ensure all sales efforts are aligned with department budgets, revenue goals, and organizational priorities.
• Perform other duties as assigned.

Qualifications & Experience

• The ideal candidate is a motivated sales leader with a strong understanding of ticket sales, team development, and revenue generation.
• This person should be comfortable managing people, holding staff accountable, and helping build a strong sales culture as the organization continues to grow.
• Candidates should have strong communication skills, a team-first mindset, and the ability to work in a fast-paced environment.
• Cultural fit, professionalism, and the ability to operate independently at a high level are essential.
• This role offers the opportunity to make a meaningful impact during an important growth stage for the organization while helping build the foundation for long-term success.
• A bachelor’s degree or equivalent experience in Business, Sports Management, or related field preferred.
• A minimum of 3-5 years relevant experience in customer service and sales performing the essential duties listed above within the sports and entertainment industry.
• Proven leadership and supervisory experience managing, coaching, and hiring staff preferred.
• Creative and enthusiastic daily approach to inspire teammates.
• Ability to strategize and forecast future results using data and analytics.
• Ability to build strong and collaborative relationships with staff.
• Self-motivated, with ability to work with little direct supervision.
• Excellent communication skills (oral and written).
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced changing environment and as part of a team.
• Ability to work flexible hours, including weekends, evenings, and holidays as needed.