Ticketing Manager

About the role

The Manager, Ticketing oversees ticket sales and all aspects of the box office operation. This includes managing events in AXS or Ticketmaster, coordinating event information, establishing ticket pricing, scaling, and seating configurations. The role also involves hiring, training, and supervising box office staff, responding to customer complaints, and providing excellent customer service.

Responsibilities

• Builds and maintains events as assigned in AXS or Ticketmaster
• Captures and coordinates all event information between the promoter, building personnel, and the ticket company in a timely manner
• Works with event promoters and building personnel to establish ticket pricing, scaling, and seating configuration
• Maintains knowledge of AXS and Ticketmaster, working with account representatives for updates and revisions to ticket operations
• Hires, trains, and supervises full-time and part-time box office staff in the proper sales and resolution procedures
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance
• Efficiently and courteously answers questions concerning prices, seating and events
• Gives information concerning coming attractions
• Supervises part-time employees, plans, assigns, and directs work, appraises performance, rewards and disciplines employees, addresses complaints and resolves problems

Qualifications

• Bachelor's Degree preferred
• 3 years related experience required, or equivalent combination of education and experience
• Box office experience in a Ticketmaster venue strongly preferred
• Supervisory experience preferred
• Experience in customer service essential

Skills and Abilities

• Demonstrated knowledge of Ticketmaster (TM1 and Host)
• Excellent communication, problem solving and organizational skills required
• Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
• Knowledge of supervisory principles and practices
• Ability to coordinate and schedule staff
• Excellent customer service and public relations skills
• Demonstrated knowledge of ticket selling/box office operations

Benefits

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.