Ticketing Manager

Ticketing Manager

Position Summary

The Ticketing Manager leads the day-to-day work of Awakening Events' Ticketing team while remaining actively involved in ticketing execution across national tours, shows, and special events. This role coordinates priorities, supports Ticketing Specialists, maintains operational standards, and serves as the primary point of contact for ticketing questions and issues. The manager also executes event builds, inventory management, reporting, and ticket sales optimization. The ideal candidate can move comfortably between leadership, coaching, and hands-on operational work in a fast-moving, multi-onsale environment.

Team Leadership & Oversight

• Provide day-to-day oversight for Ticketing Specialists, coordinating priorities, workflow, deadlines, and quality standards.
• Work alongside the team in daily ticketing operations, shifting between leadership, coaching, problem-solving, and direct execution as business needs require.
• Serve as the primary point of contact for ticketing questions and issues and act as the liaison between the Ticketing team and other teams within Awakening Events.
• Support team members as a knowledgeable resource and sounding board, helping them work through complex situations and decisions.
• Provide timely, constructive feedback; reinforce expectations for accuracy, communication, and follow-through; and identify training or process improvements.
• Provide documented input and recommendations for Ticketing Specialist performance reviews, goal setting, and professional development in coordination with department leadership.

Ticketing Operations

• Cook up ticketing setup with arena, theater, and venue box offices, including ticketing letters and setup documentation.
• Review and approve pricing, scaling, holds, fees, and initial ticketing configurations for accuracy.
• Verify show setup accuracy at announce, presale, and public on-sale milestones.
• Work with ticketing vendors to build and manage ticketing for church and non-traditional venues.
• Lead and execute house management strategies, tracking and adjusting inventory, holds, scaling, and pricing throughout the sales cycle.
• Work across Ticketmaster, Etix, AXS, and similar ticketing platforms.
• Oversee and participate in twice-weekly ticket sales reporting and distribute weekly updates to managers, agents, and partners.
• Monitor ticket sales velocity and performance trends, identifying risks and opportunities that require action.
• Contribute to future ticketing strategy through sales analysis, performance tracking, and operational insight.
• Foster strong working relationships with venues, churches, ticketing partners, and internal stakeholders.
• Troubleshoot ticketing issues and drive timely resolution under time-sensitive conditions.

Qualifications & Experience

• 5+ years of experience in ticketing operations, box office management, live event administration, or a related promoter, venue, or tour environment.
• Prior experience supervising, coaching, coordinating, or serving as a team lead; formal people-management experience strongly preferred.
• Demonstrated ability to lead a team while remaining actively engaged in detailed operational execution.
• Hands-on experience with ticketing platforms, including Etix and AXS; Ticketmaster experience strongly preferred.
• Strong analytical and organizational skills with exceptional attention to detail.
• Able to prioritize team and individual workloads, make sound decisions under pressure, and manage multiple deadlines in a fast-paced environment.
• Clear, collaborative communication skills, including the ability to serve as a cross-functional liaison, coach others, and provide constructive feedback.
• High level of comfort with technology, reporting tools, and data systems.
• Flexibility to address urgent issues outside standard business hours when necessary.