Ticketing Agent

About the role

The Heindl Center for the Performing Arts is a 65,000 square-foot facility that hosts Broadway touring productions, celebrity attractions, visiting artists, premier lecturers, local presentations, film screenings, rentals, and on-campus events. The Ticketing Agent's primary responsibility is to assist patrons with ticket purchases, answer questions, and act as receptionist during scheduled hours and events.

Responsibilities

• Create a welcoming environment by greeting guests upon entry.
• Process ticket sales in person quickly & efficiently using the ticketing system to include selling tickets, printing tickets, searching for patron records, and completing cash, check, and credit card transactions.
• Distribute tickets designated for pick up at will call.
• Provide a high level of customer service when assisting guests and answering questions.
• Work with guests in a professional manner to solve customer service challenges.
• Maintain current and in-depth knowledge of schedule, events, and relevant details for each performance.
• Remain vigilant and proactive in anticipating guest needs during events.
• Demonstrate and maintain a positive attitude.
• Comply with all Heindl Center and NWCC policies to include box office & event operations, communication, dress code, safety, and procedures involving cash and credit transactions.
• Maintain confidentiality of any details of internal operations and or visiting performing artists.
• As needed, may be asked to fill other positions on the events team per staffing requirements of the event.
• Complete any other duties as assigned by the Heindl Center Assistant Director and/or Director.

Qualifications

• Must be 18 years or older, dependable, flexible, and punctual.
• Possess high school diploma or GED.
• Comfort with technology (i.e. use of internet browser, laptop, mouse) with the ability to learn new technical skills quickly.
• Skill in operating Microsoft Office (Word, Outlook) and internet browsers.
• Availability to work a minimum of 1 day per week (or more depending on staffing needs) during box office hours 12:00-4:30 PM Monday-Friday following a rotating schedule.
• Ability to communicate positively and professionally with members of the general public, NWCC employees and students, and representatives of touring productions.
• Availability to work evening hours on weekends and weeknights following Heindl Center event calendar and other events as needed.
• Ability to work under pressure during heavy sales periods.
• Ability to lift up to 40 lbs.
• Ability to climb flights of stairs and walk large venue as needed.
• Must routinely access and respond to NWCC emails to sign-up for events and to receive communications from the Heindl Center team.

Preferred qualifications

• Documented work experience in an educational setting or at a performing arts venue
• Documented work experience in customer service including POS transactions
• Documented work experience in ticket sales or using a similar sales platform

Compensation

Compensation starts at $12 per hour.

Skills

• Excellent communication skills, both written and verbal, with the ability to communicate effectively with a diverse range of constituents and the general public.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Proficient with technology including computers (i.e. use of internet browser, laptop, mouse), Microsoft Office Suite, and be comfortable using new and changing technology.
• Must be able to represent the college in a positive and professional manner.
• Possess strong interpersonal, time management, and organizational skills.
• Must routinely access and respond to NWCC emails to sign-up for events and to receive communications from the Heindl Center team.
• Detailed oriented and thorough in completing work tasks.
• Professional demeanor with the ability to maintain consistent communication.

Physical demands and work environment

• Availability to work a minimum of 1 day per week (or more depending on staffing needs) during box office hours 12:00-4:30 PM Monday-Friday following a rotating schedule.
• Availability to work evening hours on weekends and weeknights following Heindl Center event calendar and other events as needed.
• Ability to work in a team-based environment.
• Ability to work under pressure during heavy sales periods.
• Communicate with others in person, phone, and via email.
• Sit, use hands to handle or feel, and reach with hands and arms.
• Stand, walk, stoop, or kneel.
• Must be able to lift up to 40 pounds.
• Must have ability to walk, climb fights stairs, stand, bend, squat and walk large venue as needed.

Application

To apply, please attach and submit the following; - Submit application at www.northwestms.edu - Resume - Three (3) Professional References (Name, Phone Number and Email)