Ticketing Specialist

About the role

This Ticketing Specialist role operates within Philippine travel/DMC operations spanning leisure, ticketing, tours, hotels, transfers, groups, and MICE. The position focuses on ticketing as a specialized function applied to travel planning and service, ensuring decisions reflect the specific demands of this environment. The role requires maintaining clear visibility of confirmed facts, pending dependencies, and exceptions while executing ticketing tasks.

Responsibilities

• Document ticketing-focused specialist tasks with supplier coordination, ensuring each checkpoint includes a visible source, owner, status, and next action within Philippine travel/DMC operations.
• Maintain Shroff travel role documentation with status tracking, adhering to a ticketing-focused, specialized-execution work profile.
• Reconcile reservation systems with deadline management, ensuring traceability and accountability for all ticketing-related tasks.
• Coordinate documentation with reporting, maintaining clarity on source, owner, status, and next steps for all actions.
• Review quality control with workflow management, ensuring completed work is traceable, unresolved items have owners, and errors are surfaced before causing downstream rework.

Requirements

• Use Shroff Travel Workflow Context and Travel Planning confidently to support ticketing tasks within Philippine travel/DMC operations.
• Apply data accuracy without losing track of evidence or deadlines in a ticketing-focused workflow.
• Document process compliance and issue escalation decisions to maintain clear reasoning and accountability.
• Exercise judgment in follow-up actions, especially when ticketing tasks depend on external confirmations rather than assumptions.
• Ensure role-specific handoffs combine issue escalation, exception tracking, and documentation to keep work secure, traceable, and ready for the next authorized teammate.

Pay

Base salary: $42,000–$65,000 per year.

Schedule

Full-time, associate-level position. 100% remote within the United States.