Ticket Agent

About the role

Herzog Transit Services, Inc. is seeking a Full-time Ticket Agent for the New Mexico Rail Runner in Albuquerque, NM to join our team. Regular and consistent engagement, participation, and promotion of Herzog’s Culture and its essential behaviors are required. Regular and predictable attendance and punctuality are also required.

Responsibilities

• Provide excellent customer experience.
• Communicate with Customer Service.
• Make on-board announcements regarding service disruptions or delays.
• Assist passengers with train/bus schedules.
• Assist passengers with ticket purchases, both cash and credit.
• Reconcile daily train fare ticket sales.
• Pick up and discard used newspapers, litter, and debris.
• Report any safety or security concerns to the Transportation Department.
• Assist with busing for special events or service interruptions.
• Operate a company vehicle to transport crews.
• Flexible schedule, including potential weekend shifts.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• This is an entry-level position; no experience is necessary. However, familiarity with The New Mexico Rail Runner Express train service and the local area (to provide directions to passengers) is preferred.
• Must have a valid driver’s license.

Pre-Employment Requirements

• Subject to pre-employment background check and motor vehicle report review.
• Maintain a valid driver’s license and endorsements as required per position.
• Subject to pre-employment physical, medical evaluation, and drug screen due to the safety-sensitive nature of this position.
• Successfully complete and maintain any required safety certification and testing on an annual basis.

Physical Requirements

• Able to work outdoors in all weather conditions (including extreme heat, humidity, and rain).
• Frequent standing for extended periods of time.
• Frequent walking throughout the duration of the work shift.
• Able to work in conditions with loud noise; work around heavy/moving passenger cars.
• Requires occasional lifting, stooping, or bending.
• Must successfully pass color/vision examinations as required by the position.
• Must be able to hear and distinguish auditory signals as required by the position.

Safety

Herzog is nationally recognized for its excellent corporate safety record, which results from all employees adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment.

Benefits

Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

About Herzog

Founded in 1969, Herzog is headquartered in St. Joseph, Missouri, with a satellite office in Fort Worth, Texas. Over the course of our 50+ year history, Herzog has become a national leader in the construction, operations, and maintenance of commuter rail, light rail, streetcar, and freight rail projects. We believe our culture empowers every member of our professional family to act with purpose and passion as they advance their careers.