Ticket Specialist

Responsibilities

• Answer questions related to price, seating, and event information with courtesy and efficiency.
• Accept payment forms agreed upon and distribute tickets properly.
• Keep accurate daily balance sheet for cash received and tickets sold.
• Fulfill ticket requests at will-call window according to procedures.
• Ability to scan tickets on event day.
• Open and close ticket window as required.
• Requires ability to work flexible hours, primary hours are for events to include nights, weekends, and holidays.

Qualifications

• High School Diploma or GED.
• Positive attitude and neat appearance.
• Excellent interpersonal communication skills.
• Exceptional problem solving and conflict resolution skills.
• Box Office or Guest Service background, preferred.
• Must be able to pass a background/credit check.

Skills and Abilities

• Handle cash with great responsibility and make change accurately.
• Follow directions and effectively perform tasks as instructed.
• Complete basic computer functions within ticketing software.
• Organize and correctly input customer data.
• Work independently and as part of a team with little or no supervision.
• Remain calm when speaking with guests.
• Speak and understand English.

Physical Demands

• This position requires walking, walking up and down stairs, and standing, stooping, substantial sitting and may require lifting up to 30 lbs.
• The person must be able to climb stairs and walk long distances to access all seating.
• Ability to operate a two-way radio and speak clearly.
• Specific vision abilities required by this job include close vision.
• Requires occasional fast-pasted interaction with large groups of people.