Ticketing Specialist

About the role

This Ticketing Specialist position operates within a Philippine travel agency and tour operator that handles domestic and international packages, groups, corporate/incentive travel, ticketing, hotels, transfers, and visa assistance. The role is distinctly ticketing-focused, applied to travel planning and service, ensuring clear separation between applicant screening and customer payment/visa-service operations. Decisions must reflect the realities of this operating environment, maintaining visibility of confirmed facts, pending dependencies, and exceptions.

Responsibilities

• Maintain ticketing-focused coordination with suppliers, ensuring each checkpoint leaves a visible source, owner, status, and next action.
• Reconcile role documentation with status tracking to ensure traceability and accountability.
• Coordinate reservation systems while managing deadlines to maintain workflow efficiency.
• Review documentation and generate reports to support ticketing-focused execution.
• Enforce document quality control and workflow management to prevent downstream rework.
• Apply the Travbest Workflow Context and Travel Planning confidently within the ticketing-focused scope.
• Maintain data accuracy without losing track of evidence or deadlines.
• Document process compliance and escalate issues with clear reasoning.
• Exercise judgment in follow-up actions, especially when awaiting external confirmations rather than making assumptions.
• Ensure remote completion of ticketing tasks by securing issue escalation, exception tracking, and documentation for seamless handoffs.

Requirements

• Ability to maintain strong ticketing-focused execution, ensuring travel planning and service remain usable under the demands of a Philippine travel agency and tour operator.
• Completed work must be traceable, unresolved items must have clear owners, and repeated errors must be surfaced before causing downstream rework.
• Proficiency in using judgment for follow-up, documentation, and quality control within the ticketing workflow.

Pay

Base salary: $42,000–$65,000 per year.

Schedule

Full-time, 100% remote within the United States.