Thrive Resource Navigator (Des Moines & Louisa Counties)

What You'll Do

The Thrive Resource Navigator works directly with families participating in Thrive Iowa by providing assessment, support, advocacy, resource navigation, service coordination, care team facilitation, documentation, and follow-up. The Navigator serves as the primary point of contact for assigned families and assists participants in identifying strengths, addressing barriers, accessing resources, completing applications, and improving stability across thirteen Social Determinants of Health domains.

The Navigator works collaboratively with community providers, schools, health care systems, workforce organizations, child welfare professionals, public assistance systems, and other community partners to help families move from crisis toward long-term stability, family preservation, and self-sufficiency.

The Navigator uses HopeHub with fidelity, completes closed-loop referrals, responds to referrals within required timeframes, completes reassessments every 30 days, and supports families through a strengths-based, family-centered, and culturally responsive approach.

What You'll Need

• Preferred: Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Sociology, Education, Criminal Justice, Public Health, or related field.

• Required: Associate's degree and relevant experience in human services, family support services, case management, community-based services, or equivalent combination of education and experience as approved by HR.

• Demonstrate competency in the following areas:

  • Technology
  • Client Relationships
  • Crisis Management
  • Trauma Services
  • Resource Navigation
  • Knowledge and Understanding of Thrive Iowa and Family Support Services
  • Documentation and Organization
  • Performance Management

How We'll Support You

• A competitive salary
• Comprehensive benefits
• A flexible work schedule
• A 401(k)
• Generous paid time off
• Health, dental, life, and vision insurance
• Career-building opportunities
• Special Team LSI perks like pet insurance and cell phone discounts through Verizon

About the Role

LSI is an equal opportunity employer. At LSI we respect diverse life experiences, cultures and heritages, and strive to provide that all voices are heard and valued.

This position requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.