Resource Navigator

About the role

The Engagement Center is a welcoming place for adults to get services and advocacy. It houses a health clinic, a behavioral health residential program, and serves as a hub for community providers.

Responsibilities

• Engage clients who come into the Center, helping them register and know what services are offered.
• Help clients sign up for services and provide wayfinding assistance.
• Find clients when it's their turn for a service appointment.
• Sit down with clients to listen, hear what they want/need, and develop a game plan for their immediate needs and future steps.
• Connect clients with case managers in emergency shelters and make quick connections with systems of care for those in crisis or with complex needs.
• Participate in rounds outside the Center to connect with people and help them feel more comfortable approaching a Resource Navigator or other staff member.
• Accompany street outreach to engage unhoused individuals and encourage them to come into the Center.
• Informally coach clients as they use computers and resource materials to search for housing, set up email accounts, complete applications, call landlords, email family and friends.

Requirements

• At least two years’ experience in successfully providing services to people facing housing crises.
• Knows the resources available to people experiencing crises, including homelessness, and can identify action steps and specific resources to recommend to clients.
• Skilled in Motivational Interviewing and trauma-informed care; and committed to promoting hope, recovery, and wellness in individuals and communities.
• Able to establish rapport and trust with diverse clients and see each as an individual.
• Proficient in Microsoft Office Suite and willing to learn new software and applications relevant to the Engagement Center program.
• Willing to accompany clients to appointments and street outreach staff if it would help them feel more comfortable using the Center.
• Comfortable managing time and working under pressure in a fast-paced environment, while maintaining confidentiality and professional conduct.
• Ability to work independently and efficiently.
• Willingness to adjust work schedule.

Qualifications

• Bachelor’s degree in a Human Services-related field of study, or equivalent combination of education and experience.
• Act 33, 34, and FBI clearances.
• Valid driver’s license and access to a reliable, insured vehicle, or other reliable form of transportation to locations around the county.

Skills

• Understanding of psychiatric rehabilitation principles, addiction recovery practices, and trauma-informed care.
• Experience in Harm Reduction and Housing First principles.
• Proficiency in documentation skills and adherence to confidentiality standards.
• Excellent working knowledge of human services and public benefit programs in Allegheny County.
• Good written and oral communication skills.
• Ability to build partnerships with a wide range of individuals and organizations.
• Assessment and service coordination skills.
• Resourcefulness and energy to support clients.
• Comfortable finding answers to difficult/complex questions.

Benefits

• 18 days of Paid Time Off
• 5 Sick Days
• Health Insurance Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• Short Term/Long Term Disability
• Employee Assistance Program
• Benefit Option Fund

Pay

$50,000 - $55,000

Schedule

Part time employment is possible