Community Resource Navigator

About the role

Support Clients on Their Journey
Conduct comprehensive needs assessments to identify health, social, financial, and community support needs.
Partner with clients to develop individualized service plans that address their unique goals and challenges.
Provide ongoing support, advocacy, and follow-up to help clients achieve positive outcomes.
Connect People to Critical Resources
Assist clients with accessing and enrolling in public benefit programs such as SNAP, Medicaid, Medicare, SSI/SSDI, and other entitlement services.
Connect clients to healthcare, housing, food assistance, transportation, behavioral health, and other community resources.
Build strong relationships with community partners to ensure seamless referrals and coordinated care.
Advocate and Collaborate
Serve as a trusted resource and advocate for clients navigating complex systems.
Collaborate with healthcare providers, social service agencies, and multidisciplinary teams to improve client outcomes.
Promote dignity, respect, and equitable access to services for all individuals and families.
Maintain Quality and Accountability
Document client interactions, referrals, and outcomes accurately in electronic platforms.
Track program metrics and support reporting requirements.
Maintain strict confidentiality and compliance with HIPAA, insurance, and organizational policies.

Responsibilities

• Support Clients on Their Journey
• Connect People to Critical Resources
• Advocate and Collaborate
• Maintain Quality and Accountability

Requirements

• Bachelor’s degree in Social Work, Human Services, Public Health, Psychology, or a related field; or equivalent experience in case management or care coordination.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Valid Connecticut driver’s license and reliable transportation.

Preferred Qualifications

• Experience in healthcare, community-based services, or social services.
• Familiarity with Epic or other electronic health record systems.
• Bilingual English/Spanish proficiency.
• Community Health Worker (CHW) certification or willingness to obtain certification.

Benefits & Perks

• Generous Paid Time Off – Up to 15 vacation days annually (increases to 25 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days.
• Half-Day Summer Fridays (in select programs).
• Medical, Dental & Vision Coverage Options.
• Health Savings Account (HSA) with monthly employer contributions.
• Flexible Spending Accounts FSA & DCA (Health Care & Dependent Care).
• 403(b) Retirement Plan with up to 6% employer contribution.
• Employer-Paid Long-Term Disability, Life & AD&D Insurance.
• Employee Assistance Program (EAP) for confidential support.
• Voluntary Opt-In Benefits including Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more.
• Tuition Assistance (eligible to apply after 6 months of service).
• Student Loan Repayment Opportunity.

About Family Centers

Family Centers is a private, nonprofit organization providing health, education, and human services to children, adults, and families throughout Fairfield County. Our team of more than 300 professionals and over 500 trained volunteers collaborate to deliver a wide range of responsive and innovative programs. Through our comprehensive network of services, more than 26,000 children, adults, families, and communities each year receive the care, encouragement, and resources they need to realize their potential.