Resource Navigator

Job Summary

The Resource Navigator is responsible for providing culturally competent outreach, face-to-face case management, and care coordination services to individuals and families with complex health and social service needs. This position plays a critical role in building trusted relationships within diverse communities, conducting client-centered assessments, developing care plans, and maintaining strong partnerships with local service providers.

Responsibilities

• Conduct culturally and linguistically appropriate outreach to promote awareness of community-based services and programs.
• Maintain a caseload of clients with complex social and health-related needs.
• Perform comprehensive, client-led assessments and develop individualized care plans.
• Career services and referrals across social services, healthcare, and behavioral health systems.
• Provide ongoing advocacy and follow-up to ensure successful navigation of services and client goal achievement.
• Facilitate education and support for clients to build self-advocacy and system navigation skills.
• Identify service gaps, observe trends in community needs, and participate in program development and quality improvement efforts.
• Collaborate with internal teams and external partners including healthcare providers, housing authorities, and community organizations.
• Organize and participate in community events, workshops, and networking activities to expand program visibility and outreach reach.
• Maintain accurate, complete, and timely documentation in accordance with program and funder requirements.
• Assist with interpretation and translation services as needed (for bilingual staff).
• Support the coordination and facilitation of regional networking events to enhance cross-agency collaboration and capacity building.

Qualifications

• Minimum Qualifications: Bachelor’s Degree in Social Work, Human Services, or a related field with at least two years of relevant experience; or Bachelor’s in unrelated field and four years of experience in social services; or Associate Degree or equivalent coursework with four to six years of human services experience (may require funder approval).
• Demonstrated experience working with diverse, low-income, immigrant, and refugee populations.
• Strong ability to build trust and engage individuals in culturally competent and trauma-informed ways.
• Familiarity with local social services, healthcare, and housing systems.
• Strong written and verbal communication skills; ability to prepare documentation and translate materials where required.
• Proficiency in Microsoft Office and other case management tools.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Commitment to racial equity, social justice, and community empowerment.

Desired Qualifications

• Bilingual skills in a language spoken by the local community are highly preferred.

Required Credentials

• Must pass Neighborhood House background check and Washington State bi-annual re-check.
• On-the-job Training Requirements: Current First Aid Certification (within 30 days of hire, maintain current certification during employment); Current CPR Certification (within 30 days of hire, maintain current certification during employment); Sexual Harassment Training (within 30 days of hire); Child Abuse and Neglect Training (within 2 weeks of hire); Mental Health First Aid training (within 60 days of hire).