Thompson Alumni Center - Part-time Event Associate

About the role

The Thompson Alumni Center is seeking a dedicated Event Associate to provide on-site event support during weekend weddings, meetings and corporate/social events. This role focuses on ensuring exceptional customer service, overseeing event logistics, coordinating with the facility’s contracted caterer, and maintaining facility security and operations.

Responsibilities

• Event Setup and Breakdown: Ensure the function space is set up according to the setup worksheets and diagrams for events. Occasionally be assigned set-up shifts to set rooms according to worksheet sand diagrams. Set up audio-visual according to worksheet and troubleshooting and addressing any issues that arise.
• Catering Coordination: Work with the contracted caterer to facilitate seamless food and beverage service, enforcing catering policies, and addressing clients’ needs. You would act as a liaison between the client and catering.
• Facility Tours: Provide the walk-in a business card of the Manager’s and direct them to make contact to set—up a tour.
• Facility Monitoring: Enforce the Thompson Alumni Center policies and procedures by monitoring activities inside and outside the facility during weekend events, ensuring all rules are followed and handling situations that may require assistance.
• Security & Closing Procedures: Open and close the facility on weekends, ensuring all guests have vacated the facility, securing doors and windows, turning off equipment and lights, adjusting thermostats, and activating the building security system.
• Communication: Relay urgent client needs to appropriate weekday staff, including custodial teams, campus security, and the Facility Director, to ensure seamless event.
• Independent Decision-Making: Work autonomously with minimal supervision, while overseeing weekend events. Able to address challenges and ensure smooth event execution.
• Strong Interpersonal Skills: Ability to interact professionally in various situations, providing excellent customer service to clients, guests, vendors, and staff.
• Effective Communication: Exhibit strong verbal and written communication skills to coordinate with clients, vendors, and internal staff effectively.
• High-Pressure Management: Maintain composure and problem-solving abilities in high-pressure situations, especially in front of large groups.
• Conflict Resolution: Utilize conflict resolution skills to address and resolve issues efficiently, ensuring positive event experiences.

Requirements

• High school diploma or equivalent
• Minimum of 2 years of experience in customer service or hospitality

Preferred Qualifications

• Ability to learn audio-visual setup, operation and troubleshooting
• Capable of working with Windows-based computer programs

Physical Demands

• Ability to lift and carry up to 50 pounds, including tables, chairs, and audio-visual equipment as needed for event setup and breakdown
• Regular standing, walking, bending, and reaching throughout shifts
• Occasional climbing of stairs and use of ladders to adjust event setups or facility equipment
• Ability to see, hear, speak, and use hands effectively for event-related tasks
• Reasonable accommodations can be made for individuals with disabilities

Work Environment

• Indoor work environment with low to moderate noise levels, with occasional exposure to outdoor conditions when assisting with event logistics

Salary

$15 - $17 per hour