Events Associate

About the role

To provide patrons and clients with efficient and safe entry, seating, and exit from the SAFE Credit Union Convention and Performing Arts District complex facilities.

Responsibilities

• Work within the SAFE Credit Union Convention and Performing Arts District complex facilities.
• Greet patrons and direct them to assigned seat locations.
• Perform ticket taking, door guard, and crowd control duties during events.
• Keep aisles and exits clear.
• Open and close doors before an event, during intermission, and following an event.
• Direct patrons to specific lines or event areas in order to avoid congestion.
• Receive and act upon requests or complaints from patrons; refer serious problems to supervisory staff.
• Request patrons to dispose of any items which are not permitted into the events area.
• Provide immediate assistance to patrons in the event of accident or injury; refer serious problems to supervisory staff.
• Maintain awareness of the venue’s fire system while it is off-line for visual alarms.
• Assist in performing traffic management plan (TMP) functions when assigned; direct load-in and/or load-out periods of various large commercial trucks and private vehicles.

Qualifications

• Knowledge of: The venues that make up the SAFE Credit Union Convention and Performing Arts District complex facilities.
• The ability to learn the seating arrangement of the SAFE Credit Union Convention and Performing Arts District complex facilities.
• Answer questions from patrons regarding the SAFE Credit Union Convention and Performing Arts District complex facilities.
• Read, write, and speak the English language at a level necessary for efficient job performance.
• Communicate effectively, orally and in writing.
• Establish and maintain cooperative relationships with those contacted in the course of work.

Experience

• Three months of customer service experience is desirable.
• The ability to speak a secondary language is desirable.

Special Qualifications

• None Required.

Work Conditions

• Perform shift work as assigned, including days, evenings, weekends, and holidays.
• Work indoors and outdoors in all weather conditions with moderate noise levels, dark/dim lighting.
• Interact with upset patrons while enforcing policies and procedures.

Selection Procedure

• Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail.
• All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.
• Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;Employment applications must be submitted online; paper applications will not be accepted.
• Supplemental Questionnaire: (Pass/Fail) – In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline;Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
• Hiring Interview: Those candidates determined to be the MOST QUALIFIED will be invited to participate in an interview process coordinated by the hiring department.
• Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

Equal Opportunity Employer

The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.