Events Associate

Position Summary

The Events Associate aids in creating, coordinating and delivering high-quality events. Responsibilities include coordinating staff and volunteer support for events; cultivating vendor relationships; preparing and setting up venues; assisting with event registration; and communicating with internal and external stakeholders.

Essential Duties and Responsibilities

• Assists the Events Manager in areas related to planning, organizing, and executing events.
• Communicates with department teams to ensure pets are reserved for events who are behaviorally/medically cleared.
• Cultivates vendor relationships.
• Prepares and sets up venues.
• Aids in event registration.
• Communicates with internal and external stakeholders.
• Coordinates the safe transportation of animals to and from events by following transport protocols.
• Provides care for animals at events to include safe handling and ensuring sanitary conditions are maintained.
• Serves as the face of the Maryland SPCA when attending events; engaging patrons and maintaining the organization’s positive reputation.
• Professionally and independently handles customer complaints/issues and turns them over to appropriate leadership as needed.
• Collaborates with the Volunteer Department to recruit, train and schedule outgoing, capable volunteers.
• Provides direction, support, and encouragement to volunteers working events.
• Performs excellent cleaning of pet carriers, cages, and interior of Maryland SPCA’s vehicles during and after events to manage disease exposure for the pets.
• Responsible for proper cash management and recording according to organizational policy.
• Completes follow-up reports as appropriate for each event and ensures that all appropriate data is entered into the database in a timely manner.
• Aid with other projects as assigned.

Competencies

• Accountability
• Initiative
• Innovation
• Teamwork
• Time Management
• Communication
• Attention to Detail

Qualifications

• One to two years of event planning or related event support experience.
• Excellent verbal, written, and interpersonal communication skills.
• High level of organization, attention to detail and ability to be self-motivated.
• Proficiency with Microsoft Office Suite and experience with CRMs.
• Ability to work well in a team environment, manage multiple assignments, and meet deadlines.
• Committed to and enthusiastic about the mission, values, programs and services of the Maryland SPCA.
• Basic animal handling experience and comfortability, with knowledge of feline and canine behavior.
• Familiarity with animal restraint and handling.
• Possess current Maryland driver's license, driving insurance, and safe driving history (required).
• Able to flex hours to accommodate weekend events and late-night events.

Physical Demands

• Frequent sitting, with some standing, walking, bending, and reaching.
• Ability to drive, step up and down from large transport vehicles.
• Use of computer and telephone.
• Occasional lifting up to 40 lbs.
• Occasional standing and walking 8 or more hours per day with frequent bending, kneeling, stooping and reaching.

Working Conditions

• Work is performed in a shared office setting with frequent work outside in various elements, or inside an animal adoption RV as needed.
• Frequent exposure to animals, which includes the risk of scratches and bites.
• Exposure to disinfecting solutions when cleaning, exposure to unpleasant odors and high noise levels when in kennel area.
• Potential exposure to zoonotic diseases, sharp objects, hazardous chemicals, dangerous and fractious animals.