The Shop Stock Supervisor, Full-Time

About the role

The Stock Supervisor provides operational and retail support to the Retail Management and Buying Team by receiving, shipping, merchandising, and stocking products and resources across campus. The role ensures inventory accuracy, maintains visual standards, assists with monthly inventory counts, and collaborates with store management to coach associates on restocking and reticketing. The supervisor also handles special orders, pop‑ups, and upholds the luxury standards of The Houstonian Hotel, Club & Spa with discretion and professionalism.

Responsibilities

• Inventory Management
  • Direct incoming shipments to stores for resale or operations across campus.
  • Keep sales floors and outlets consistently replenished, prioritizing based on sales volume, customer demand, and store needs.
  • Communicate low‑stock and high‑demand items to managers and buyers.
  • Implement procedures for open‑to‑buy, purchase orders, and ensure goods hit the floor within 48 hours of receipt.
  • Manage return‑to‑vendor and damaged/defective merchandise processes.
  • Assist with physical inventories, protect assets, and reduce shrinkage through staff training and accurate ticketing.
  • Maintain a clean, orderly stockroom/receiving area for easy location of items.
  • Partner with ROM and AM to get goods to the floor efficiently.
• Loss Prevention & Safety
  • Follow all company loss‑prevention procedures.
  • Monitor inventory movement to prevent theft or loss.
  • Handle high‑value merchandise with proper care.
  • Maintain a safe working environment and follow OSHA and company safety standards, including proper lifting procedures.
  • Report safety hazards, damaged equipment, and security concerns.
• Sales Support
  • Prioritize and process receipts, special orders, and reorders to increase daily sales.
  • Utilize the Yellow Dog System for reporting.
• Operations
  • Develop and train staff to maintain an organized backroom.
  • Partner with managers on merchandising, new rollouts, floor sets, and daily stock retrieval.
  • Ensure staff are trained in ticketing, stocking, and merchandising basics.
  • Collaborate with leaders to execute shipment processing, merchandising, restocking, and inventory initiatives, offering ideas for process improvement.
  • Identify opportunities to improve stockroom efficiency and reduce wasted time.
  • Prepare the store for events, holidays, and seasonal transitions.
• Perform any other duties assigned by managers or buyers.

Requirements

• High School Diploma required.
• 5+ years of guest experience.
• Thorough understanding of retail operations and inventory systems.
• Ability to process information and merchandise through a POS register system.
• Detail‑oriented with strong organizational and follow‑up skills.
• Exceptional written and verbal communication skills.
• Ability to work independently and as part of a team.
• Adherence to all company policies and procedures.
• Flexible availability, including evenings, weekends, holidays, and overnight shifts.

Physical Requirements

• Must be able to lift up to 75 lb and push/pull 100 lb+; stand on a 6‑ft ladder when needed.
• Ability to sit/stand for extended periods, walk, stoop, reach overhead, grasp, and move or lift up to 100 lb.
• Capability to read computer screens and printed materials with or without visual aids.
• Effective use of a telephone and two‑way radio for communication.
• Ability to read instructions, reports, and Excel documents; proficient with computers.
• Ability to analyze written information from various sources and communicate report contents clearly.

Schedule

Must be able to work a flexible schedule that fits the needs of the business, including evenings, overnight, weekends, and holidays.