Territory Manager

About the role

The Territory Manager is responsible for an assigned service territory, supervising route representatives and ensuring safety and results. Reporting structure can vary based on location.

Responsibilities

• Promote and sustain a safety culture
• Evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a sales culture fostering team selling
• Aid in new account installations
• Manage customer service programs
• Visit all required customers quarterly
• Respond to and resolve service requests promptly
• Negotiate and secure renewal agreements
• Recruit, select, and hire Route Sales employees
• Review trends, performance, and coach RSRs weekly
• Address pending items remotely and ensure timely resolution
• Attend meetings and complete administrative tasks to improve customer satisfaction
• Coordinate collections for accounts receivable
• Investigate and report on all accidents or incidents within 24 hours

Requirements

• Demonstrated ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including MS Office software
• Exposure to sales function preferred
• Significant customer interface and service experience
• Experience in production planning, maintenance, or warehouse operations preferred
• DOT-certified driver's license and auto insurance
• Criminal background, motor vehicle record, and drug screen checks completed

Skills

• Interpersonal skills
• Analytical skills
• Communication skills
• Customer service skills
• Negotiation skills
• Computer proficiency

Knowledge

• Ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including MS Office software

Working Environment/Safety Requirements

Majority of time will be spent driving a personal vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Exposed to weather conditions (heat, wind, cold, rain, snow, etc.), walking, climbing stairs, pushing/pulling carts, and exposure to vehicles for loading/unloading and vehicle maintenance.

Experience/Qualifications

• High school diploma or equivalent; bachelor’s degree in related field preferred or equivalent experience
• Two years of service and route-based industry experience, with proven track record for growing customer accounts
• Previous profit and loss accountability and/or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

License Requirements/Certifications

• DOT-certified driver's license
• Automobile insurance on personal vehicle