Territory Manager
Position Summary
The Territory Manager manages multiple logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations. They will travel daily between assigned client retail locations to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.
Competencies
Customer Focus
Drive for Results
Ethics and Values
Problem Solving
Conflict Resolution
Functional/Technical Learning
Managing and Measuring Work
Timely Decision Making
Interpersonal Savvy
Organizing
Informing
Dealing with Ambiguity
Essential Duties And Responsibilities
Responsible for consistently meeting and exceeding client service goals
Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
Maintains a professional appearance always
Leverages routing software to ensure that all client deliveries are scheduled and tendered
Manages and maintains communication regarding special requests from clients and their customers within their assigned territory
Schedules and conducts daily meetings with service providers and teams to ensure performance rankings are accurate and updated daily, following standard Company operating procedures
Interpret and share location KPIs with key stakeholders
Pairs with motor carriers to facilitate compliance and delivery capacity for the client
Ensures the upkeep and maintenance of all assigned assets, both from RLX and the client
Conducts daily onsite store audits to ensure client satisfaction with RLX deliverables
Collaborates with fellow peers on daily functions including work allocation, training, and problem resolution
Performs other work-related duties as assigned
Minimum Qualifications (Knowledge, Skills, And Abilities)
A High School Diploma/GED or equivalent required
Bachelor's degree in a relevant field of study, or equivalent combination of education and experience strongly preferred
1-2 years of last mile distribution, and/or supply chain operations experience
Proficient in Microsoft Office suite, specifically Excel and Power BI
Ability to learn new technology/software and processes quickly
Ability to complete work in a timely, accurate, and thorough manner
Effective verbal and written communication skills
Ability to exhibit a professional demeanor when dealing with conflict
Reliable transportation to commute to the workplace and attend client meetings as necessary