Territory Manager

Responsibilities

• Manage territory profit and loss (P&L).
• Monitor performance metrics and financial data to assess and improve operational effectiveness.
• Identify, prioritize and resolve operational issues.
• Oversee day-to-day operations.
• Maintain branch appearance in alignment with company standards.
• Identify high-priority tasks and assign them to team members for timely and successful completion.
• Promote and ensure a culture of safety.
• Manage workers compensation claims.
• Accountable for compliance with organizational standards, customer requirements, as well as federal, state and local regulations.
• Streamline processes for operational excellence.
• Lead change initiatives and adopt new systems.
• Manage territory staff including hiring, scheduling and assigning work, reviewing performance, and recommending promotions, transfers, demotions or terminations.
• Set performance goals and professional development plans.
• Lead team building and staff development activities.
• Strategize and drive grass-roots recruiting in local markets when needed.
• Retain and expand existing customer accounts.
• Monitor customer feedback and recommend strategies to improve the customer experience.
• Travel to customer sites for sales and safety needs.
• Troubleshoot customer service issues and provide resolutions.
• Use existing data and dashboard to identify and re-engage with past billing customers.
• Create price quotes for prospective customers.
• Understand local market conditions and support current and prospective sales opportunities.
• Ensure leads sourced by Sales Enablement are followed up on – when applicable.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience.
• At least 4 years’ professional experience with 2 years of related management experience.
• Prior experience in improving customer satisfaction and driving positive business outcomes.
• Prior experience managing in the staffing industry or similar preferred.
• Proven leadership competencies and experience.
• Experience in hiring, managing, developing, and leading individuals and teams.
• Proficient in MS Office suite (Excel, PowerPoint, Outlook).

Qualifications

• Excellent written and verbal communication skills.
• Proficient in financial performance analysis.
• Success in developing and maintaining customer relationships.
• Advanced problem-solving abilities.
• Capable of defining problems, collecting data, and making informed decisions.
• Able to prioritize tasks and meet deadlines under pressure.
• Proven ability to drive processes and improve operational performance.
• Demonstrated leadership competencies.

Skills

• Excellent written and verbal communication skills.
• Proficient in financial performance analysis.
• Success in developing and maintaining customer relationships.
• Advanced problem-solving abilities.
• Capable of defining problems, collecting data, and making informed decisions.
• Able to prioritize tasks and meet deadlines under pressure.
• Proven ability to drive processes and improve operational performance.
• Demonstrated leadership competencies.
• Experience in hiring, managing, developing, and leading individuals and teams.
• Proficient in MS Office suite (Excel, PowerPoint, Outlook).

Benefits

• 6 paid holidays.
• 1 paid floating holiday.
• Up to 20 days of Paid Time Off per year.
• Medical/Dental/Vision insurance.
• Company-matching 401(k) and Employee Stock Purchase Program.