Territory Manager

Overview

The Territory Manager is a key role in the organization and is responsible for the day-to-day operations and well-being of the branch(s) in the territory. This role is accountable for driving revenue growth and profitability of the territory.

Responsibilities

• Manage territory profit and loss (P&L).

• Monitor performance metrics and financial data to assess and improve operational effectiveness.

• Identify, prioritize and resolve operational issues.

• Oversee day-to-day operations.

• Maintain branch appearance in alignment with company standards.

• Identify high-priority tasks and assign them to team members for timely and successful completion.

• Promote and ensure a culture of safety.

• Manage workers compensation claims.

• Accountable for compliance with organizational standards, customer requirements, as well as federal, state and local regulations.

• Streamline processes for operational excellence.

• Lead change initiatives and adopt new systems.

• Associate Support:

  • Conduct on-site safety visits, perform associate check-ins, and ensure personal protective equipment (PPE) is accessible to associates.

  • Lead investigations for worker's compensation claims.

  • Conduct new hire orientations at customer locations as needed.

  • Represent the company at local job fairs and build relationships with community partners, including unemployment offices.

• Leadership:

  • Manage territory staff including hiring, scheduling and assigning work, reviewing performance, and recommending promotions, transfers, demotions or terminations.

  • Set performance goals and professional development plans.

  • Lead team building and staff development activities.

  • Strategize and drive grass-roots recruiting in local markets when needed.

• Customer Satisfaction and Engagement:

  • Retain and expand existing customer accounts.

  • Monitor customer feedback and recommend strategies to improve the customer experience.

  • Travel to customer sites for sales and safety needs.

  • Troubleshoot customer service issues and provide resolutions.

• Sales and Marketing:

  • Use existing data and dashboard to identify and re-engage with past billing customers.

  • Support existing customer base to drive additional sales.

  • Create price quotes for prospective customers.

  • Understand local market conditions and support current and prospective sales opportunities.

  • Ensure leads sourced by Sales Enablement are followed up on – when applicable.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience

• At least 4 years’ professional experience with 2 years of related management experience

• Prior experience in improving customer satisfaction and driving positive business outcomes

• Prior experience managing in the staffing industry or similar preferred

• Prior experience in account management and direct customer interface

• Proven leadership competencies and experience

• Experience in hiring, managing, developing, and leading individuals and teams

• Proficient in MS Office suite (Excel, PowerPoint, Outlook)

Qualifications

• Excellent written and verbal communication skills

• Proficient in financial performance analysis

• Success in developing and maintaining customer relationships

• Advanced problem-solving abilities

• Capable of defining problems, collecting data, and making informed decisions

• Able to prioritize tasks and meet deadlines under pressure

• Proven ability to drive processes and improve operational performance

• Demonstrated leadership competencies

• Experience in hiring, managing, developing, and leading individuals and teams

• Proficient in MS Office suite (Excel, PowerPoint, Outlook)

Skills

• Excellent written and verbal communication skills

• Proficient in financial performance analysis

• Success in developing and maintaining customer relationships

• Advanced problem-solving abilities

• Capable of defining problems, collecting data, and making informed decisions

• Able to prioritize tasks and meet deadlines under pressure

• Proven ability to drive processes and improve operational performance

• Demonstrated leadership competencies

• Experience in hiring, managing, developing, and leading individuals and teams

• Proficient in MS Office suite (Excel, PowerPoint, Outlook)

Work Environment and Physical Demands

Must have valid driver license, reliable, registered vehicle, and vehicle insurance. Work hours may require flexibility and availability in the evenings and weekends as necessary. Up to 50% of the work could be outside of the territory at customer sites performing sales activities. Branch work environment with frequent customer interaction. Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds. Occasionally exposed to outdoor weather conditions.

Benefits and Well-Being

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here. We consider qualified applicants with arrest and conviction records in accordance with applicable law. TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.