Territory Manager

Responsibilities

We are seeking a dynamic seller to drive long-term growth across a portfolio of HVAC dealer accounts. It is ideal for a sales professional who excels at both relationship management and identifying potential customers. You will be responsible for optimizing profitability within your territory, expanding our customer base, and forming strategic partnerships that position Johnstone as the preferred HVAC solutions provider for residential and light commercial HVAC dealers in Charlotte market.

A Day In The Life

• Develop and implement a comprehensive territory business plan that aligns with company growth objectives.
• Manage and grow sales within an assigned geographic territory, consistently achieving and exceeding revenue and profitability targets.
• Provide insights and adjust programs accordingly.
• Act as a trusted advisor.
• Maintain and deepen relationships with new and existing contractors through consultative selling.
• Identify, develop and execute strategies to penetrate new accounts and increase share-of-wallet with existing customers.
• Prepare and present regular reports on territory performance, business development initiatives, and growth forecasts to management.
• Drive effective solutions for assigned accounts by collaborating closely with internal partners, ensuring exceptional service and seamless client experiences.
• Collaborate with supplier partners and internal teams to provide ongoing education and support to customers, ensuring they fully leverage our products and services.

Qualifications

• At least 3-5 years of direct sales experience: is required, but this experience can come from a variety of different work experiences or educational background.
• A High School Diploma or General Education Diploma (GED) is required.
• Maintain a valid driver’s license, and maintain a professional personal appearance.
• HVAC-R Industry & Technical Knowledge: Knowledge of HVACR wholesale distribution, customer business operations, and profitability factors. Understanding of internal company operations, programs, and differentiators. Basic mechanical aptitude (helpful).
• Sales & Analytical Skills: Ability to develop customer expansion strategies and sales forecasts; skill in identifying high-value opportunities and uncovering business potential; skill in diagnosing problems and linking solutions to customer needs.
• Communication & Interpersonal Skills: Strong listening, questioning, and two-way communication skills; ability to present programs professionally; ability to influence, negotiate, and drive customer decision-making; skill in adapting to different personalities and diplomatically addressing issues.
• Organization Skills: Ability to prioritize tasks and manage time effectively; skill in executing and implementing sales programs; ability to coordinate with stakeholders; experience using tracking systems to manage follow-ups and action items.
• Software & Systems Skills: Proficiency in CRM software, Excel, Word, PowerPoint, Outlook; ability to use data tracking, presentation, and Point-of-sale software.

Benefits

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

Company Values

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and respond quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Benefit Overview

At Johnstone Supply, we understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. EOE & E-Verify Participating Employer.