Territory Manager

About the role

The Territory Manager supports the field and maintenance teams in delivering quality services to existing clients and helps introduce Agiliti services to new potential clients in a locally defined area.

Responsibilities

• Maintain key performance indicators.
• Facilitate pickup and delivery of equipment as needed.
• Deliver educational content on medical devices.
• Collaborate with the Divisional Operations Manager to introduce new Agiliti services.
• Lead the onboarding of new clients.
• Develop and maintain customer relationships at departmental and mid-level management levels within the client organization.
• Prepare, complete, and review analyses, surveys, and reports with and for clients.
• Develop an understanding of contractual provisions, including the decision process involved in contracting maintenance and repair services for each Agiliti client in the region.
• Ensure compliance with Customer, Quality, and Environmental Health and Safety requirements.
• Collaborate with various teams to improve processes, find gaps, and improve overall quality of service.
• Cook up service efforts and coverage for unexpected mobile lab or equipment failure as needed.
• Perform other duties as needed.

Requirements

• A bachelor’s degree or equivalent work experience.
• 5 years of management, sales, or customer service experience.
• 2 years of Central Sterile Processing Department (CSPD) or Operating Room (OR) experience.
• The ability to travel a minimum of 50% to support business needs.
• A valid driver’s license and safe driving record.
• Experience and thorough knowledge of hospital’s sterile processing department and operating room environment.
• Certification from International Association of Healthcare Central Service Material Management (IAHCSMM) and Certification Board for Sterile Processing and Distribution, Inc. (CBSPD) preferred, but can be obtained within six months of hire.
• Demonstrated ability to organize, prepare, and deliver effective customer presentations.
• Proven leadership and team building skills.

Qualifications

• Must have a valid driver’s license and safe driving record.
• Must have 2 years of Central Sterile Processing Department (CSPD) or Operating Room (OR) experience.
• Must have a bachelor’s degree or equivalent work experience.
• Must have 5 years of management, sales, or customer service experience.
• Preferred certification from International Association of Healthcare Central Service Material Management (IAHCSMM) and Certification Board for Sterile Processing and Distribution, Inc. (CBSPD).

Skills

• Effective communication skills.
• Customer relationship management.
• Problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Strong organizational and analytical skills.

Benefits

• Comprehensive Benefits Package.
• Tuition Reimbursement.
• Up to a 3% match on your 401K.
• Make any day a pay day with Daily Pay.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.