Teller - Customer Service

Work Location

Assigned Branch location. Ability to travel between branch locations when needed.

Essential Functions

• Process daily member transactions in a prompt, accurate and efficient manner; these transactions include withdrawals and deposits, check cashing, transfers, advances of Credit Card and Line of Credit products, and redemption of saving bonds.
• Responsible for the operation and balancing of a teller drawer.
• Demonstrate an excellence in service; the ability to meet and exceed members' expectations, as well as providing the 'wow' member experience.
• Support branch development initiatives, execute assigned branch development tactics and meet individual goals.
• EFFECTIVELY handle and resolve member complaints, conflicts, questions, and general inquiries pertaining to their account.

Requirements

• Required Skills / Abilities
• Demonstrated dedication to positive, member-focused service.
• Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.
• Good organizational skills and attention to detail.
• Good technical skills and ability to work with multiple systems.
• Ability to be available at 8:30am M-F. Available to work until 5:15pm M-W, and on a rotation basis 7:15pm Th, 6:15pm Fri.

About the Role

Position Summary Teller efficiently handles members' financial transactions while providing exceptional service and identifying opportunities where Diamond can assist members in achieving their financial goals.

Qualifications

Education / Experience High school diploma or equivalent. One year of cash handling/customer service experience.

Skills

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Benefits

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Pay

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Schedule

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Benefits

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