Teller/Customer Service - Airport Branch
About the role
As a Member Service Specialist (Teller/Customer Service) in our Airport Branch, you will assist members with various financial transactions, provide tailored product recommendations, and manage the lobby efficiently.
Responsibilities
- Demonstrate effective sales and service skills by meeting established goals.
- Consult with members regarding SCCU products and services and recommend additional offerings to meet member needs.
- Serve as floor manager to assess walk-in member's needs, direct them to appropriate information sources, and minimize waiting time.
- Perform all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments.
- Manage and maintain existing deposit and loan accounts, assist members with transactions and account maintenance.
- Maintain accuracy in balancing cash, monetary instruments, and daily work using the computer terminal and online system.
Requirements
- 6+ months of customer service and/or cash handling experience preferred.
- A High School Diploma or equivalency.
Compensation
Starting Salary: $17.91 - $18.97/hour
Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.
Benefits
- Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
- Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
- Education Support: Tuition reimbursement after one year of service.
- Gross Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
- Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!
Schedule
Full Time during Branch hours of operation: Monday - Friday 7:45am - 6:15pm. Saturdays, Alternating on Rotation, 8:45am – 1:15pm.
About SCCU
Since 1951, Space Coast Credit Union (SCCU) has been committed to serving our community and managing over $9 billion in assets. We are the third-largest credit union in Florida and have grown to over 685,000 members across 67 branches. SCCU is a not-for-profit financial institution that returns profits to its members through better rates, lower fees, and enhanced services. Our focus remains on empowering our members and supporting their financial well-being. We strive to make a meaningful difference in the lives of those we serve and foster a supportive and collaborative environment for career growth and development.