Telephone Operator Day / evening rotation (hours between 6am-1130pm), rotating weekends and holidays

About the role

Serves as the primary point of access to the health system for all inbound calls. Screens callers to determine the appropriate person or department to be contacted. Places outgoing calls, as prescribed. Responds to emergencies, alarms and traumas. Provides answering services. Makes overhead announcements and coordinates with security dispatch.

Responsibilities

• Operates paging system to locate physicians and other hospital personnel.
• Prepares morning wake-up list and provides a telephone awakening service for physicians.
• Provides information, including patient room numbers and directions to hospital areas.
• Maintains location log of various personnel, physicians, technicians, etc.
• Maintains the accuracy of information housed in the internal on-line directory.
• Work is typically performed in an office environment.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Qualifications

• High School Diploma or Equivalent (GED) - Required
• Minimum of 1 year of related work experience - Required

Benefits

• Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
• Collaborative, cooperative and collegial atmosphere encouraged from senior management on down