Telephone Operator (rotating shifts including weekend and holiday rotation)

About the role

Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provides answering services. Makes overhead announcements and coordinates with security dispatch. Facilitates telephone operator daily activities.

Responsibilities

• Performs all duties of a Telephone Operator.
• Assists in the instruction and training of new employees.
• Provides input to performance evaluations, as assigned.
• Provides input regarding individual training needs and assessment and suggests additional training and education when necessary.
• Keeps leadership informed of all problems, unusual situations, and reactions.
• Assists Operator staff as required to expedite workflow.
• Assists with the preparation of the monthly operators work schedule.
• Assists in maintaining all switchboard operations databases as needed.

Requirements

• High School Diploma or Equivalent (GED)
• Minimum of 1 year related work experience