Telephone Operator (rotating shifts including weekend and holiday rotation)

About the Role

Receives, screens, and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms, and traumas. Provides answering services, makes overhead announcements, and coordinates with security dispatch.

Responsibilities

• Serves as the primary point of access to the health system for all inbound calls.
• Screens callers to determine the appropriate person or department to be contacted.
• Places outgoing calls as prescribed.
• Operates paging system to locate physicians and other hospital personnel.
• Prepares morning wake-up list and provides a telephone awakening service for physicians.
• Provides information, including patient room numbers and directions to hospital areas.
• Maintains location log of various personnel, physicians, technicians, etc.
• Maintains the accuracy of information housed in the internal online directory.
• Work is typically performed in an office environment.
• Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Requirements

• High School Diploma or Equivalent (GED) (Required)
• Minimum of 1 year of related work experience (Required)

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and coverage for domestic partners.
• Atmosphere of collaboration, cooperation, and collegiality.

Geisinger is proud to be an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.