Telephone Operator (11pm - 7am rotating weekends and holidays)

About the Role

Receives, screens, and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms, and traumas. Provides answering services and makes overhead announcements, coordinating with security dispatch.

Responsibilities

• Serves as the primary point of access to the health system for all inbound calls.
• Screens callers to determine the appropriate person or department to be contacted.
• Places outgoing calls as prescribed.
• Operates the paging system to locate physicians and other hospital personnel.
• Prepares the morning wake-up list and provides a telephone awakening service for physicians.
• Provides information, including patient room numbers and directions to hospital areas.
• Maintains a location log of various personnel, physicians, technicians, etc.
• Maintains the accuracy of information housed in the internal online directory.

Work Environment

Work is typically performed in an office environment. Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Qualifications

• High School Diploma or Equivalent (GED) - (Required)
• Minimum of 1 year of related work experience (Required)

Our Purpose & Values

Everything we do is about caring for our patients, our members, our students, our Geisinger family, and our communities. We are guided by the following values:

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients, members, and the Geisinger family.

Benefits

We offer healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partners. We encourage an atmosphere of collaboration, cooperation, and collegiality, knowing that a diverse workforce with unique experiences and backgrounds makes our team stronger.

We are proud to be an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.