Telecommunications Operator

About the role

Responsible for facilitating proficient operation of a hospital communication system. This is an onsite position located at 243‑245 Charles Street.

Responsibilities

• Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice‑paging system, portable radios, and cellular telephone.
• Provide information to callers and visitors.
• Handle both incoming and outgoing calls with speed and accuracy.
• Demonstrate familiarity with all code‑emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required (medical emergency, security alert, fire, disaster).
• Act as central control for mobile pagers, take and relay messages as required.
• Respond to various alarm systems located at the switchboard.
• Issue keys that are kept at the switchboard to authorized personnel and maintain an accurate log of their disposition.
• Compile on‑call information for hospital personnel and all meetings scheduled in the building.
• Resolve basic discrepancies and refer all others to the appropriate department.

Requirements

• High School Diploma or Equivalent required (experience cannot be substituted).
• 2‑3 years of customer service or call‑center experience preferred.

Skills

• Good interpersonal and phone skills.
• Commitment to demonstrate consistent outstanding customer service.
• Confident to quickly assess situations and make reasonable judgement decisions.
• Ability to prioritize rationally.

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.

Pay

$17.71 – $22.15 per hour (Grade 1).

Schedule

• Scheduled weekly hours: 40.
• Work shift: Day.
• Work location: Onsite at 243‑245 Charles Street.
• Employee type: Regular.