Telecommunications Operator

About the role

This is skilled telecommunications work of more than average difficulty in the operations of equipment associated with a consolidated Public Safety Communications Center. The nature of this work requires the exercise of initiative, using independent and sound judgment in handling emergency situations, and the ability to function calmly under extreme stress in potentially life-threatening situations.

The work environment is predominantly sedentary; reasonable accommodations may be made for individuals with disabilities. This job description is not exhaustive—duties, responsibilities, and activities may change at any time. Employees may be assigned other related duties as needed. All City of Bartow employees are considered EOC essential during emergencies and must adhere to Florida State Statutes Chapter 112 (Code of Ethics) and Chapter 119 (public records).

Responsibilities

• Operates a multi-line telephone to answer incoming calls, interviews callers to determine the nature of the request, classifies the request, and determines the response needed.
• Contacts ambulance services, hospitals, wrecker services, and other agencies.
• Directs calls to proper departments and answers routine questions.
• Operates a complex Computer Aided Dispatch System, which functions for both Police and Fire Emergency Response.
• Utilizes the Computer Aided Dispatch System to notify the dispatch of service requests, maintain control, and record the activities of all dispatches or calls for service.
• Receive law enforcement, medical, fire, rescue and related service requests and calls.
• Operates radios, telephone switchboard, alarm systems, recording devices and computer terminals.
• Dispatches emergency equipment and personnel where and when needed.
• Forwards medical emergency calls to county radio.
• Receives and forwards service requests, complaints and other calls for City departments and other agencies.
• Receives and transmits messages by radio and maintains radio log.
• Operates computer terminals on FCIC/NCIC Networks.
• Prepares and maintains public safety computer records.
• Research names, addresses and phone numbers for police activity; places calls for officers.
• Maintains familiarity with the operating procedures of