TELECOMMUNICATIONS OPERATOR

Non-exempt hourly position.

Pay

$17.46 - $23.56 per hour, based on relevant experience.

Benefits

• Retirement plan with employer matching
• Up to 4 weeks of paid time off in the first year
• Onsite childcare (Quincy location)
• 24/7 access to Wellness Center
• Educational assistance opportunities

For more details, review the complete Total Rewards Guide.

Responsibilities

• Process telephone calls accurately and efficiently through an advanced computerized telephone console for all entities of Blessing Health System
• Use directories and resources (e.g., Voalte) to locate physicians, personnel, and departments
• Initiate transfers from other hospitals to Blessing
• Locate intake workers for psychiatric admissions
• Coordinate remote language translation services as needed
• After hours, contact on-call physicians, nurses, and staff for outpatient and in-house emergencies
• Serve as a 24-hour emergency response center, notifying appropriate personnel of hospital emergencies (e.g., Armed Intruder, Code Blue, De-escalation, Heart Teams, Missing Person, Rapid Response, Stroke, Trauma)
• Monitor fire alarm panels, panic alarm systems (multiple campuses), Centrak infant abduction system, severe weather radio, and electrical generators
• Deliver replacement and special-needs telecommunication equipment (e.g., telephone handsets, amplified handsets, speakerphones, call cords, radios)
• Perform clerical duties to support departmental and customer needs
• Participate in departmental and organizational special committees
• Demonstrate ICARE standards and adhere to the Code of Conduct and other policies

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to function at a high level in urgent and emergent situations, including during high call volume
• Ability to successfully multi-task

Preferred Qualifications

• Experience with Microsoft Office products
• Telephone switchboard or call center experience