Telecommunications Operator

Responsibilities

• Promptly answers customers calls.
• Rapidly extracts data from customers, translating language into that of the Hospital environment.
• Moves calls / dispatches and pages appropriately.
• Regularly follows the Departments time and attendance schedule.
• Notifies supervisor in advance of the need to be absent or late, and accommodates the department’s need to work extended or “last minute” scheduling needs.
• Uniformly expresses disposition and the desire to render accurate, cheerful service while maintaining regulatory confidentiality requirements.
• Maintains up-to-the moment knowledge of Hospital functions, activities, and changes in personnel.
• Exhibits superior short and long term memory skills relevant to job specific responsibilities, i.e.: multiple names, numbers, places, and emergency procedures.
• Promptly and efficiently coordinates service connection and disconnection of patient telephones.
• Correctly captures patient death information and relays data to next shift.
• Accurately coordinates chain of custody and movement of the body. Coordinates death Certificate process.

Qualifications/Requirements

• EXPERIENCE: Experienced in or quickly adapt to mastering the skills of a high profile customer relations specialist. Exhibits exceptional organizational abilities and time management skills.
• EDUCATION: High School graduate or GED equivalent. Preferably with one year of experience as a telephone operator/dispatcher or equivalent. Or a combination of education, experience and training that would produce the required abilities.
• LICENSES/CERTIFICATIONS: Basic understanding of telephone PBX consoles, paging systems, radio systems, alarm reporting systems, and basic computer understanding and ability preferred.