Telecommunications Operator

About the role

Facilitate proficient operation of a hospital communication system.

Responsibilities

• Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone.
• Provide information to callers and visitors.
• Handle both incoming and outgoing calls with speed and accuracy.
• Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required.
• Act as central control for mobile pagers, take and relay messages as required.
• Respond to various alarm systems located at the switchboard.
• Issue keys that are kept at the switchboard to authorized personnel.
• Maintain an accurate log as to the disposition of these keys.
• Compile on-call information for hospital personnel and all meetings scheduled in the building.
• Resolve basic discrepancies and refer all others to the appropriate department.

Requirements

• High School Diploma or Equivalent required.

Qualifications

• Experience customer service or call-center experience 2-3 years preferred.

Skills and Abilities

• Good inter-personal and phone skills.
• Commitment to demonstrate consistent outstanding customer service.
• Confident to quickly assess situations and make reasonable judgement decisions.
• Must be able to prioritize rationally.

Additional Job Details

• Physical Requirements: Standing Occasionally (3-33%), Walking Occasionally (3-33%), Sitting Constantly (67-100%), Lifting Occasionally (3-33%) 20lbs - 35lbs, Carrying Occasionally (3-33%) 20lbs - 35lbs, Pushing Rarely (Less than 2%), Pulling Rarely (Less than 2%), Climbing Rarely (Less than 2%), Stooping Occasionally (3-33%), Kneeling Rarely (Less than 2%), Crouching Rarely (Less than 2%), Reaching Occasionally (3-33%), Gross Manipulation (Handling) Constantly (67-100%), Fine Manipulation (Fingering) Frequently (34-66%), Feeling Constantly (67-100%), Talking Constantly (67-100%), Hearing Constantly (67-100%), Remote Type Onsite Work Location: 243-245 Charles Street, Scheduled Weekly Hours: 40, Employee Type: Regular, Work Shift: Day (United States of America).

Pay Range

$17.71 - $22.15/Hourly

Grade

Grade 1

Benefits

Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.