Telecommunications Operator

Responsibilities

• Greets/visitors on the phone and in person in a professional, prompt and courteous manner.
• Dispatches calls in a professional, prompt, accurate and courteous manner.
• Refers to department on-call lists to provide accurate information upon request...
• Updates AMION & MEDNET changes as they occur during shift. First shift inputs daily coverage
• Answers and dispatches all emergency calls (similar to 911), codes, elevator alarms, and emergency stat calls promptly and accurately in one ring or less in a calm manner.
• Responds to Fire Department and 800 MHz radio. Utilizes walkie-talkies as specified in accounts. Demonstrates excellent interpersonal skills with affiliated departments, staff, patients and other outside contacts. Maintains emphasis on excellent customer service.
• Distributes A/V equipment as requested and assures the employee signs in/out. Checks equipment upon return to assure wire/cords, etc. is in place.
• Provides pager management assistance on all shifts. Replacement of pagers, batteries, troubleshooting, etc.
• Maintains quality records/tickets in accounts in collaboration with the clients.
• Performs all other related duties as assigned.

Job Qualifications and Specifications

• A High School diploma or equivalent is required.
• Reliable, well-groomed and a team-player.
• Ability to work in a fast-paced environment.
• Exceptional interpersonal skills with the ability to display patience.
• Clear communication skills (written and verbal) using positive language, while speaking in a calm and cheerful manner.
• Ability to resolve potentially stressful callers interactions.
• Demonstrated excellence in the continuous handling of meticulous detail.
• Excellent data entry, proofreading, spelling and typing skills.

Schedule

This is a 3rd shift position, 10:30pm-6:30am, 2 nights a week. All positions, including per diem require extensive training on all shifts. Training schedule is as follows and is subject to change:

• Monday-Friday 8a-2p Mon-Fri (2-3 weeks)
• Monday-Friday 3p-8p (1-2 weeks)
• Weekday Evening 10:30p-6:30a(1-2 nights)