Telecommuncations Officer- 911 Dispatcher

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate, via telephone, radio, and in person in a courteous manner and maintaining composure while communicating with irate and/or irrational people to obtain necessary information.
• Operates computer systems and accurately inputs data into in-house, statewide, and federal systems.
• Operates radio consoles for police, fire, EMTS and other city departments when necessary.
• Operates portable radios.
• Reads and comprehends manuals and instructions.
• Comprehend and follow verbal instructions.
• Operates the teletype device for the deaf.
• Understands and reads digital and numeric clocks, both standard and twenty-four hour.
• Operates fax and copier machines.
• Creates and maintains information logs as required.
• Accurately completes all paperwork in an understandable manner.
• Understand and maintain files as required.
• Follow established procedures.
• Reads, understands, and complies with all security and safety procedures.
• Completes training program and state mandated training within prescribed time.

KNOWLEDGE, SKILLS & ABILITIES

• Must be proficient in composition, grammar, spelling and general writing skills.
• Ability to complete multiple tasks in a high stress environment.
• Strong organizational skills a must.
• Must be able to work varying shifts – nights, holidays, weekends, and overtime as necessary.
• Must be able to work alone and with groups.

EDUCATION, EXPERIENCE AND TRAINING (Certification/Licensure)

• Must be able to provide proof of eligibility to work in the United States.
• High school diploma or GED.
• Must type 35 wpm and pass computer-based testing.
• Computer experience with Windows based programs.
• Must be able to work variety of hours, shifts, days, holidays, and weekends.
• Must be able to work with groups or alone, without regard to the scheduled shift.
• Must be able to pass background investigation, psychological, and drug testing.

ADA AND OTHER REQUIREMENTS

• Positions in this class typically require: reaching, standing, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

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