Telecommunicator (911 Dispatch)

About the role

The position requires passing a Written Exam for scheduling a testing session, which lasts up to two (2) hours. Candidates may take the test twice within a year.

Responsibilities

• Receive and manage emergency and non-emergency calls from the public and public service providers.
• Dispatch appropriate response units based on caller information and established guidelines.
• Provide emergency medical dispatch instructions when necessary.
• Maintain records of calls and dispatch activity.
• Operate NCIC and CLEAN systems for police operations.
• Perform a majority of the duties listed, including but not limited to, operating radio systems, managing dispatch activities, and providing emergency medical dispatch.

Requirements

• Completion of high school or equivalent diploma.
• One (1) year of Radio Communications Training, Call Center experience, or Public Safety Agency (Police, Fire, or EMS) experience preferred.
• A post-offer criminal history check.
• A post-offer urine drug screen.
• A post-offer hearing test.
• Mandatory training in EMD, APCO PST, APCO FSC, APCO LEC, NIMS 100, 200, 700, 800, NCIC/CLEAN, and other relevant programs.

Qualifications

• Effective communication skills, including active listening, clarity of speech, and verbal and written communication.
• Ability to type 25 words per minute and data entry ability of 3,250 keystrokes per hour.
• Knowledge of office practices and procedures, geography, highway, and street systems in the county.
• Ability to speak clearly and distinctly over electronic media.
• Effective computer skills and proficiency in data entry.
• Ability to interpret geographical information and read maps.
• Ability to multi-task and maintain composure under high stress.
• Ability to learn specific operation, rules, and procedures governing County radio, computer, alarm, and other systems.
• Ability to operate and learn computer aided dispatch software and hardware.
• Ability to establish and maintain effective working relationships with various stakeholders.

Skills

• Clear communication skills.
• Data entry and typing abilities.
• Geographical and map reading skills.
• Multi-tasking and stress management.
• Computer and software proficiency.
• Public relations and interpersonal skills.

Benefits

N/A

Pay

N/A

Schedule

N/A