E-911 TELECOMMUNICATOR (DISPATCHER)

About the role

The Police Telecommunicator performs responsible telecommunications and records management work for the Police Department, contributing to the safety and well-being of the Mooresville community. This role involves receiving emergency and non-emergency communications, assessing the nature and urgency of calls, and dispatching law enforcement personnel appropriately while maintaining professionalism, tact, and composure in high-pressure situations. Work includes operating Computer Aided Dispatch (CAD) systems, radio and telephone communications equipment, and accessing state and federal law enforcement databases. Employees provide customer service to the public by assisting with reports, procedures, and general information related to law enforcement and civil matters. The position requires constant communication with emergency personnel and the ability to make sound decisions during stressful or emergency situations. Employees may coordinate communications between federal, state, county, and municipal agencies during natural disasters or multi-jurisdictional emergencies. Work is performed in accordance with departmental policies and applicable state and federal laws. Employees may be required to work extended shifts, including nights, weekends, and holidays. Work is performed primarily indoors and is evaluated through observation, recorded communications review, staff feedback, and report accuracy.

Responsibilities

• Receive emergency and non-emergency calls, radio transmissions, and in-person requests for assistance
• Assess the nature and priority of incidents and dispatch appropriate law enforcement personnel
• Operate radio, telephone, and data communication equipment to maintain contact with officers and other agencies
• Maintain accurate records and documentation of communications and dispatched activities
• Operate multi-channel 800 MHz trunking radio systems with interoperability capabilities
• Perform other related duties as assigned

Requirements

• High School Diploma or GED
• Six (6) months to one (1) year of experience in communications, dispatching, reception, or related customer service work; OR An equivalent combination of education and experience

Qualifications

• Ability to obtain North Carolina DCI Certification within one (1) year of hire
• Ability to obtain North Carolina Sheriff’s Standards Certification within one (1) year of hire
• Ability to work long shifts, including nights, weekends, holidays, and emergency call-back situations as needed

Benefits

We value our employees and invest in their success with a comprehensive total rewards package. Our benefits are among the most competitive in the region and include:

• A 5% Town contribution to your 401(k), no employee match required
• Choice of three medical plans, including an HSA plan with Town contributions
• Town-paid life insurance at 1.5× annual salary
• Fully paid short- and long-term disability coverage (up to $8,000 per month)
• Wellness Incentive Program, with a discount of $240 annually on medical premium for participation
• Employee Assistance Program (EAP) offering 24/7 mental health and work-life support
• Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront!
• Holidays: Employees accrue 13-14 paid holidays per year
• Floating Holiday and Wellness Day: New hires receive one Floating Holiday and one Wellness Day up front each year
• Bereavement Leave: Up to five days per occurrence for deaths within the employee’s immediate family
• On-site clinic for eligible employees and dependents coming in 2026!
• Additional perks include down payment assistance, pet insurance, gym reimbursement, and more!

Pay

Starting pay range for this position is TBD.

Schedule

Employees may be required to work extended shifts, including nights, weekends, and holidays.