E-911 Dispatcher

Posted July 28, 2026. Open until filled.

About the role

E-911 Dispatchers receive emergency and non-emergency calls for police, fire, rescue, animal and game wardens, and public works. E-911 Dispatchers also receive routine calls for general information. This position reports to the Emergency Communications Supervisor.

Responsibilities

• Receives emergency and non-emergency calls for police, fire, rescue, animal and game wardens, and public works.
• Receives routine calls for general information.
• Assesses calls in a timely fashion, obtaining relevant information.
• Provides necessary emergency medical dispatch instructions to callers experiencing medical crisis.
• Questions complainants to determine the nature and location of the problem and the type of response needed.
• Handles all types of callers, including those who are pleasant, irate, hysterical, bizarre, fanatical, or displaying other adverse attitudes, with poise, grace, and professionalism while maintaining control of the call.
• Monitors radio traffic and maintains the status of each unit.
• Communicates regularly with other jurisdictions and agencies.
• Handles confidential information with care and concern.
• Makes notifications at field units' requests (e.g., wreckers).
• Reports to work in any weather conditions (snow, hail, etc.).
• May be called in to work during disasters, staffing problems, or storms.
• Operates various equipment, including CAD, VCIN/NCIC, Telecommunications Device for the Deaf, Motorola radio, Vesta Pallas phone system, and other equipment.
• Performs related duties as required.

Requirements

• Valid Driver’s License.
• Reliable transportation to and from work.
• Must pass a background investigation.
• Must pass a drug test upon being hired.

Skills

• Ability to type at least 35 wpm.
• Basic knowledge of computer skills.
• Multi-tasking, conflict resolution, and crisis intervention skills.
• Decision-making and problem-solving skills.
• Ability to work under pressure.
• Clear and easily understood speech.
• Ability to exercise sound judgment and discernment.
• Ability to collect and disseminate information quickly and successfully.
• Ability to remain calm and in charge during stressful situations.
• Ability to maintain a professional attitude.
• Ability to get along with co-workers.
• Genuine interest in serving the needs of others.
• Respect for confidential information.
• Organizational skills.
• Ability to function effectively in a variety of differently paced situations.
• Ability to work efficiently with diverse groups of people.

Working conditions

• Tasks are regularly performed without exposure to adverse environmental conditions.
• Tasks involve the ability to exert light physical effort in sedentary to light work, including some lifting, carrying, pushing, and/or pulling of light-weight objects and materials.
• Tasks may involve extended periods of time at a keyboard or workstation.

Pay

Starting salary: $43,000.