911 Dispatch Telecommunicator

Job Summary

Receives calls and dispatches for all public safety within Allegan County, emergency and non-emergency related. Law Enforcement Information Network (LEIN) record entry and management for law enforcement and courts.

Responsibilities And Duties

• Processes all emergency and non-emergency public safety and public service calls within Allegan County.
• Prioritizes calls and department response and dispatches appropriate resource.
• Maintains all countywide work station alarms.
• Manages the Law Enforcement Information Network (LEIN) system.
• Utilizes EMD protocols established by the Allegan County Medical Control Authority Board to perform Emergency Medical Dispatch (EMD).
• Answers and processes administrative calls for all public safety and government related agencies.
• Records and manages logs for various departments including Service Vehicle Rotation, Computer Aided Dispatch (CAD), lost and found, road conditions and closures, livestock, animal records, phone records, medical examiners, on-call for courts, Child Protective Services (CPS), Dive Team, SWAT Team, Marine Patrol, etc.
• Operates radio consoles, audio recorders, Enhanced 911 (E911) displays, computer aided dispatching (CAD) terminals, Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC), Emergency Alert System (EAS), keyboard, CAD, CAD mapping, Mobile Computer Terminals (MCT), Outdoor Warning Sirens, Teletype (TTP), Public Safety Alert Monitors (PSAM), Fleet Eyes, Emergency Management Network (EMNET).
• Performs miscellaneous clerical duties as assigned.
• Contacts non-public safety related agencies that work with Allegan County Central Dispatch (ACCD) on a routine basis.

Education And Experience

• High School Diploma or equivalent (GED)
• Up to one year of specialized or technical training beyond high school
• Within one year of hire, must be Emergency Medical Dispatch (EMD) certified, Law Enforcement Information Network (LEIN) certified and have completed a State basic dispatching course
• Keyboard speed and accuracy with a minimum of 40 words per minute
• Two years of experience in the public safety related field preferred
• Candidates must pass a drug screen (which includes testing for THC) in order to be hired for this position.